[{"data":1,"prerenderedAt":3186},["ShallowReactive",2],{"services-index":3},[4,219,866,1283,1550,1776,2422,2864],{"id":5,"title":6,"body":7,"description":199,"effectiveDate":211,"extension":212,"meta":213,"navigation":214,"parent":211,"path":215,"seo":216,"stem":217,"__hash__":218},"services\u002Fservices\u002Fdeletion-requests.md","Deletion Requests",{"type":8,"value":9,"toc":198},"minimark",[10,18,22,25,32,45,51,54,62,65,68,74,77,83,89,105,108,114,120,158,163,169,175,181,189,195],[11,12,14],"h2",{"id":13},"eustella-deletion-requests",[15,16,17],"strong",{},"eustella Deletion Requests",[19,20,21],"p",{},"Last updated: 21.04.2026",[19,23,24],{},"This page explains how to request deletion of your personal data from the eustella mobile application (available on Android and Apple iOS) and how to exercise your other data protection rights.",[26,27,29],"h3",{"id":28},"_1-beta-status",[15,30,31],{},"1. Beta status",[19,33,34,35,38,39,44],{},"eustella is currently in a ",[15,36,37],{},"closed beta testing phase",". During this period, access to the app is invitation-only and features may change, be reset, or be removed as part of ongoing development. Your data protection rights under the GDPR apply in full throughout the beta, and we honour deletion requests exactly as described in our ",[40,41,43],"a",{"href":42},"\u002Fservices\u002Fprivacy","Privacy Policy",".",[26,46,48],{"id":47},"_2-how-to-request-deletion",[15,49,50],{},"2. How to request deletion",[19,52,53],{},"To request deletion of your eustella account or data, please email us at:",[19,55,56],{},[15,57,58],{},[40,59,61],{"href":60},"mailto:privacy@eustella.com","privacy@eustella.com",[19,63,64],{},"Please send your request from the email address associated with your eustella account so we can verify your identity. If that is not possible, we may ask for additional information to confirm you are the account holder before we act on your request.",[19,66,67],{},"We will acknowledge every deletion request and complete the deletion within the timelines set out in our Privacy Policy (typically within 30 days from our active systems, and within our backup rotation period of up to 90 days from backups).",[26,69,71],{"id":70},"_3-full-or-partial-deletion",[15,72,73],{},"3. Full or partial deletion",[19,75,76],{},"You can choose the scope of your deletion request. Please state in your email which option you would like:",[19,78,79,82],{},[15,80,81],{},"Full deletion."," We delete your entire eustella account and all associated personal data, including your profile, all conversations, all saved personalisation preferences, and any data from connected third-party services. After full deletion, your account cannot be recovered.",[19,84,85,88],{},[15,86,87],{},"Partial deletion."," We delete specific categories of data you identify while leaving the rest of your account intact. Examples include:",[90,91,92,96,99,102],"ul",{},[93,94,95],"li",{},"Deleting all conversations but keeping your account active.",[93,97,98],{},"Deleting all personalisation preferences (what eustella has learned about you) while keeping your conversation history.",[93,100,101],{},"Removing data associated with a specific connected third-party service (e.g. Google Calendar or Google Drive).",[93,103,104],{},"Deleting conversations from a specific time period.",[19,106,107],{},"If you are not sure which option fits your needs, describe what you would like to remove and we will help you choose the right scope.",[26,109,111],{"id":110},"_4-other-data-protection-requests",[15,112,113],{},"4. Other data protection requests",[19,115,116,117,119],{},"Deletion is one of several rights you have under the GDPR. You can also use ",[40,118,61],{"href":60}," to exercise any of your other rights, including:",[90,121,122,128,134,140,146,152],{},[93,123,124,127],{},[15,125,126],{},"Right to access"," - request a copy of the personal data we hold about you.",[93,129,130,133],{},[15,131,132],{},"Right to rectification"," - ask us to correct inaccurate data.",[93,135,136,139],{},[15,137,138],{},"Right to restrict processing"," - ask us to limit how we use your data.",[93,141,142,145],{},[15,143,144],{},"Right to data portability"," - request your data in a structured, machine-readable format.",[93,147,148,151],{},[15,149,150],{},"Right to object"," - object to processing based on our legitimate interests.",[93,153,154,157],{},[15,155,156],{},"Right to withdraw consent"," - withdraw any consent you have previously given.",[19,159,160,161,44],{},"For a full description of each right, the legal basis we rely on for processing, and the retention periods that apply to your data, please refer to our ",[40,162,43],{"href":42},[26,164,166],{"id":165},"_5-data-retained-for-legal-reasons",[15,167,168],{},"5. Data retained for legal reasons",[19,170,171,172,174],{},"Some data must be retained even after a deletion request because we are legally required to keep it - for example, billing records under Austrian accounting law. Where this applies, we will tell you exactly what has been retained, why, and when it will ultimately be deleted. See Section 10 of our ",[40,173,43],{"href":42}," for the specific retention periods.",[26,176,178],{"id":177},"_6-contact",[15,179,180],{},"6. Contact",[19,182,183,186,187],{},[15,184,185],{},"Privacy contact:"," ",[40,188,61],{"href":60},[19,190,191,194],{},[15,192,193],{},"Postal address:"," AI Newsrooms Technology GmbH, Karl-Farkas-Gasse 22, Vienna, Austria",[19,196,197],{},"© 2026 AI Newsrooms Technology GmbH. All rights reserved.",{"title":199,"searchDepth":200,"depth":200,"links":201},"",2,[202],{"id":13,"depth":200,"text":17,"children":203},[204,206,207,208,209,210],{"id":28,"depth":205,"text":31},3,{"id":47,"depth":205,"text":50},{"id":70,"depth":205,"text":73},{"id":110,"depth":205,"text":113},{"id":165,"depth":205,"text":168},{"id":177,"depth":205,"text":180},null,"md",{},true,"\u002Fservices\u002Fdeletion-requests",{"title":6,"description":199},"services\u002Fdeletion-requests","ZAaOVf5AtIU3d2GMgZu5QGJyMP_4Xt8HXaa9Iu6yOW8",{"id":220,"title":221,"body":222,"description":199,"effectiveDate":211,"extension":212,"meta":862,"navigation":214,"parent":211,"path":42,"seo":863,"stem":864,"__hash__":865},"services\u002Fservices\u002Fprivacy\u002Findex.md","Privacy",{"type":8,"value":223,"toc":843},[224,230,233,236,239,249,255,258,264,269,275,281,284,289,292,295,298,303,306,311,314,320,323,329,335,341,347,353,359,365,371,374,380,386,392,398,404,407,413,419,425,431,434,440,443,449,455,461,466,469,475,481,484,490,496,502,508,511,517,523,529,535,541,547,555,561,566,569,572,575,581,584,590,596,602,608,614,620,626,632,638,644,649,654,660,665,670,675,680,686,689,695,702,705,710,713,716,726,732,735,741,744,750,764,770,776,779,786,792,795,798,804,807,813,820,827,836,841],[11,225,227],{"id":226},"eustella-privacy-policy",[15,228,229],{},"eustella Privacy Policy",[19,231,232],{},"Last updated: 16.04.2026",[19,234,235],{},"This Privacy Policy explains how we collect, use, and protect your personal data when you use eustella. We wrote it to be clear and honest - if not, please contact us and we will be happy to explain.",[19,237,238],{},"This Privacy Policy forms part of your relationship with us but is separate from our Terms of Use. It applies to your use of eustella's mobile applications, web interfaces, AI agent features, and all related services (\"Services\").",[19,240,241,242,248],{},"If you are looking for the Privacy Policy regarding our website ",[40,243,247],{"href":244,"rel":245},"http:\u002F\u002Feustella.com",[246],"nofollow","eustella.com",", please visit eustella.com\u002Fprivacy.",[26,250,252],{"id":251},"_1-who-we-are",[15,253,254],{},"1. Who we are",[19,256,257],{},"eustella is built by AI Newsrooms Technology GmbH, a European AI company based in Vienna, Austria. We are the controller of your personal data, which means we decide how and why your data is processed.",[19,259,260,263],{},[15,261,262],{},"AI Newsrooms Technology GmbH"," Schönbrunner Straße 231, 1120 Vienna, Austria Company register: 637289s, Commercial Court of Vienna",[19,265,266,267],{},"Email: ",[40,268,61],{"href":60},[19,270,271,272,274],{},"If you have any questions about how we handle your data, please contact us at ",[40,273,61],{"href":60},". We aim to respond within 14 days.",[26,276,278],{"id":277},"_2-what-data-we-collect",[15,279,280],{},"2. What data we collect",[19,282,283],{},"We collect different types of data depending on how you use eustella. Here is an overview.",[19,285,286],{},[15,287,288],{},"Data you give us directly",[19,290,291],{},"When you create an account, we collect your name, email address, and password. If you sign up through Google or Apple, we receive the profile information those services share with us (typically your name and email address). We do not receive or store your Google or Apple password.",[19,293,294],{},"When you use eustella, we collect the content of your conversations - your inputs (what you type or upload) and eustella's outputs (what eustella generates for you). If you upload files, images, or documents, we process those too.",[19,296,297],{},"If you connect third-party services such as Google Calendar or Google Drive, we access and process data from those services on your behalf and only to the extent necessary to provide the features you have enabled. We do not access data from your connected services for any other purpose.",[19,299,300],{},[15,301,302],{},"Data we collect automatically",[19,304,305],{},"When you use our Services, we automatically collect certain technical and usage data. This includes your IP address, device type, operating system, browser type, language settings, and general location (derived from your IP address at the country or city level - we do not collect precise GPS location data). We also collect information about how you use eustella, such as which features you use, when you use them, and how you interact with the app. This data is collected through PostHog, our analytics provider, which is hosted in the European Union (Frankfurt, Germany).",[19,307,308],{},[15,309,310],{},"Data eustella learns about you",[19,312,313],{},"eustella is a personalised AI assistant. One of its core features is learning your preferences over time so it can give you more useful and relevant responses. This means eustella may remember things like your preferred language, your communication style, the topics you are interested in, or the way you like information presented. We explain exactly how this works and what control you have in Section 5.",[26,315,317],{"id":316},"_3-why-we-use-your-data-and-our-legal-basis",[15,318,319],{},"3. Why we use your data and our legal basis",[19,321,322],{},"The GDPR requires us to have a specific legal reason for every way we use your personal data. Here is an overview.",[19,324,325,328],{},[15,326,327],{},"Providing and operating eustella"," - When we process your conversations, generate responses, connect to your third-party services, save your preferences, and generally make eustella work for you, we do so because it is necessary to perform our contract with you (Art. 6(1)(b) GDPR). You asked us to provide these services, and we need to process your data to do so.",[19,330,331,334],{},[15,332,333],{},"Keeping eustella safe"," - We operate our own content moderation and safety systems to detect misuse, enforce our Usage Policies, and protect our users and the public. We do this based on our legitimate interest in maintaining a safe and lawful service (Art. 6(1)(f) GDPR), in conjunction with our legal obligations under the Digital Services Act (Art. 6(1)(c) GDPR).",[19,336,337,340],{},[15,338,339],{},"Improving our Services"," - We use aggregated and anonymised usage data (such as which features are popular, where users encounter errors, and general usage patterns) to improve eustella. We rely on our legitimate interest in developing and improving our service (Art. 6(1)(f) GDPR). We do not use the content of your conversations to train or improve AI models.",[19,342,343,346],{},[15,344,345],{},"Analytics"," - We use PostHog (hosted in the EU) to understand how people use eustella so we can identify issues and improve the experience. We rely on our legitimate interest in understanding and improving our service (Art. 6(1)(f) GDPR). You can opt out of analytics through your account settings or by contacting us.",[19,348,349,352],{},[15,350,351],{},"Communicating with you"," - We may send you service-related communications, such as security alerts, changes to our terms, or important updates about your account. These are necessary for the performance of our contract with you (Art. 6(1)(b) GDPR). If we ever send you marketing communications, we will only do so with your explicit consent (Art. 6(1)(a) GDPR), and you can withdraw that consent at any time.",[19,354,355,358],{},[15,356,357],{},"Complying with the law"," - We process data when required by law, for example to respond to valid legal requests from authorities or to fulfil our tax and accounting obligations under Austrian law (Art. 6(1)(c) GDPR).",[19,360,361,364],{},[15,362,363],{},"Protecting our rights"," - In rare cases, we may process data to establish, exercise, or defend legal claims. We rely on our legitimate interest in protecting our legal position (Art. 6(1)(f) GDPR).",[26,366,368],{"id":367},"_4-what-we-do-not-do-with-your-data",[15,369,370],{},"4. What we do not do with your data",[19,372,373],{},"Some things are just as important to say plainly.",[19,375,376,379],{},[15,377,378],{},"We do not train AI models on your data."," We do not use your conversations, your files, your preferences, or any data from your connected third-party services to train, fine-tune, or improve AI models. Not ours, not anyone else's. This is a core commitment of eustella, not just a setting you need to find and toggle.",[19,381,382,385],{},[15,383,384],{},"We do not sell your data."," We do not sell, rent, or trade your personal data to anyone, for any reason.",[19,387,388,391],{},[15,389,390],{},"We do not use your data for advertising."," eustella does not serve advertisements and we do not share your data with advertisers or ad networks.",[19,393,394,397],{},[15,395,396],{},"We do not transfer your data outside the European Union."," All of our infrastructure, data processing, and storage takes place within the EU. Your data does not leave the European Union. This means your data is is fully protected by the GDPR at all times and not subject to the laws of any non-EU country - including the U.S. CLOUD Act.",[26,399,401],{"id":400},"_5-how-personalisation-works-and-why-it-is-not-profiling",[15,402,403],{},"5. How personalisation works and why it is not profiling",[19,405,406],{},"eustella learns your preferences to give you better responses. This is a core feature of the service and works as follows.",[19,408,409,412],{},[15,410,411],{},"What eustella remembers."," As you use eustella, it may save information about your preferences - for example, that you prefer concise answers, that you work in a particular industry, that you like a certain communication style, or that you have asked it to remember a specific fact about your life. This information is stored as part of your account and is used exclusively to personalise eustella's responses to you.",[19,414,415,418],{},[15,416,417],{},"You are always in control."," You can view everything eustella has saved about you at any time in your account settings. You can edit or delete any individual preference. You can also turn off the entire personalisation feature, in which case eustella will not save any preferences and each conversation will start fresh.",[19,420,421,424],{},[15,422,423],{},"This is not automated decision-making."," Under the GDPR (Art. 22), you have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects on you. eustella's personalisation does not make any decisions about you. It does not determine your eligibility for anything, restrict your access to any service, assess your creditworthiness, evaluate your job performance, or affect your legal rights in any way. It adapts the way it talks to you - the words it chooses, the level of detail it provides, the topics it remembers - based on what you have told it or what it has learned from your conversations. No decision with legal or similarly significant effect is made on the basis of this information. Keep in mind that the personalization of eustella may effect what information is presented to you due to the nature of personalization.",[19,426,427,430],{},[15,428,429],{},"This is not profiling for third-party purposes."," eustella does not build profiles about you for advertising, marketing, credit scoring, insurance assessment, or any external purpose. Your preferences exist solely between you and eustella and are used only to make the service more useful to you.",[19,432,433],{},"In short: eustella remembers what you tell it so it can help you better. You can see exactly what it knows, change it, or turn it off. That is all it does.",[26,435,437],{"id":436},"_6-special-categories-of-personal-data",[15,438,439],{},"6. Special categories of personal data",[19,441,442],{},"The GDPR gives additional protection to certain especially sensitive types of personal data - including health information, data about religious or philosophical beliefs, political opinions, sexual orientation, racial or ethnic origin, and genetic or biometric data (Art. 9 GDPR).",[19,444,445,448],{},[15,446,447],{},"eustella is not designed to process sensitive data."," Our service is a general-purpose AI assistant. We do not ask you for sensitive data, we do not require it, and our features do not depend on it.",[19,450,451,454],{},[15,452,453],{},"But we cannot prevent you from sharing it."," Because eustella is a conversational tool, you can type anything into it. We cannot hinder you from telling eustella about a health condition, ask it about a religious topic in a personal context, or share other information that falls into a special category. We want to be honest about this reality rather than pretend it cannot happen.",[19,456,457,460],{},[15,458,459],{},"Our strong recommendation."," Please do not share sensitive personal data with eustella unless you genuinely need to for the purpose of your conversation. In particular, please do not share sensitive personal data about other people.",[19,462,463],{},[15,464,465],{},"If you do share sensitive data, here is how we handle it.",[19,467,468],{},"We apply the following safeguards. We do not share sensitive data with any third party for marketing, advertising, or profiling purposes. We do not use sensitive data to build profiles about you or to make any kind of assessment about you. We do not use sensitive data to train AI models. If personalisation is enabled, eustella may remember context from your conversations, which could include sensitive information you provided - you can review and delete this at any time. We apply the same security measures (encryption at rest and in transit, access controls) to all data, including sensitive data. You can delete individual conversations or your entire account at any time.",[19,470,471,474],{},[15,472,473],{},"A note on data about other people."," Please do not enter the personal data of third parties into eustella - particularly not sensitive data - unless you have a lawful basis for sharing it. You are responsible for ensuring that you have the right to share any personal data you provide about other people.",[26,476,478],{"id":477},"_7-content-moderation-and-safety",[15,479,480],{},"7. Content moderation and safety",[19,482,483],{},"We operate our own safety systems to detect and prevent misuse of eustella. This is required to comply with our legal obligations and is also something we believe is the right thing to do.",[19,485,486,489],{},[15,487,488],{},"What this means in practice."," Our safety systems may analyse the content of your conversations to identify violations of our Usage Policies - for example, attempts to generate illegal content, content that could harm minors, or content that would facilitate violence or other serious harms. This analysis is automated and is designed to flag potential violations. Where a flag is raised, a limited number of trained safety staff may review the flagged content.",[19,491,492,495],{},[15,493,494],{},"What this does not mean."," Content moderation is not a general surveillance of your conversations. We do not read your conversations by default. We do not use content moderation data for any purpose other than safety and compliance. Staff who conduct safety reviews are bound by strict confidentiality obligations and access controls.",[19,497,498,501],{},[15,499,500],{},"The legal basis"," for this processing is our legitimate interest in maintaining a safe and lawful service (Art. 6(1)(f) GDPR), in conjunction with our legal obligations under the Digital Services Act (Art. 6(1)(c) GDPR).",[26,503,505],{"id":504},"_8-who-we-share-your-data-with",[15,506,507],{},"8. Who we share your data with",[19,509,510],{},"We keep the number of parties who have access to your data to an absolute minimum. Here are the categories of recipients and why they receive data.",[19,512,513,516],{},[15,514,515],{},"Infrastructure and hosting providers"," - We use EU-based cloud infrastructure providers to host eustella and store your data. These providers process data solely on our instructions and are bound by data processing agreements. All hosting takes place within the EU.",[19,518,519,522],{},[15,520,521],{},"AI model providers"," - eustella uses open-source large language models to generate responses. These models are hosted on our own EU-based infrastructure. Your conversations are processed through these models to generate responses.",[19,524,525,528],{},[15,526,527],{},"PostHog (analytics)"," - We use PostHog, hosted in the EU (Frankfurt, Germany), for product analytics. PostHog processes pseudonymised usage data on our behalf. PostHog is our data processor and is bound by a data processing agreement.",[19,530,531,534],{},[15,532,533],{},"Payment providers"," - If you purchase a paid subscription, your payment is processed by our payment provider. We do not store your full credit card number or payment details ourselves. The payment provider receives only the data necessary to process your transaction.",[19,536,537,540],{},[15,538,539],{},"Legal and regulatory authorities"," - We may share data with law enforcement or regulatory authorities when we are legally required to do so, for example in response to a valid court order or binding legal request. We will always verify the legal basis of any such request and, where permitted by law, we will notify you.",[19,542,543,546],{},[15,544,545],{},"Professional advisors"," - In rare cases, we may share data with our legal, tax, or audit advisors where necessary to protect our legal interests or comply with our obligations. These advisors are bound by professional confidentiality obligations.",[19,548,549,550,554],{},"We maintain a current list of our sub-processors at ",[40,551,552],{"href":552,"rel":553},"https:\u002F\u002Feustella.com\u002Fservices\u002Fprivacy\u002Fsub-processors",[246],". If we make significant changes to this list, we will notify you at least 30 days in advance by email or through an in-app notification.",[26,556,558],{"id":557},"_9-international-data-transfers",[15,559,560],{},"9. International data transfers",[19,562,563],{},[15,564,565],{},"We do not transfer your personal data outside the European Union.",[19,567,568],{},"All data processing, storage, and hosting takes place within the EU. This applies to your conversations, your account data, your preferences, your analytics data, and any data from connected third-party services.",[19,570,571],{},"This means your data is subject exclusively to EU data protection law and is not exposed to the legal frameworks of any non-EU country.",[19,573,574],{},"When you connect third-party services such as Google Calendar or Google Drive, data from those services is retrieved into our EU-based infrastructure and processed exclusively within the EU. However, your data within those third-party services remains subject to their own privacy policies and data transfer practices, which may include transfers outside the EU. Our no-transfer commitment applies to our own systems and infrastructure - we cannot control how third-party services handle data on their end.",[26,576,578],{"id":577},"_10-how-long-we-keep-your-data",[15,579,580],{},"10. How long we keep your data",[19,582,583],{},"We retain your data only for as long as necessary for the purpose for which it was collected. Here are the specific retention periods.",[19,585,586,589],{},[15,587,588],{},"Conversation data"," - Your conversations are stored for as long as your account exists. You can delete individual conversations at any time, and deleted conversations are removed from our active systems within 30 days. If you delete your account, all conversation data is deleted within 30 days.",[19,591,592,595],{},[15,593,594],{},"Personalisation preferences"," - Your saved preferences are stored for as long as your account exists and the personalisation feature is enabled. You can delete individual preferences at any time or turn off personalisation entirely. If you delete your account, all preferences are deleted within 30 days.",[19,597,598,601],{},[15,599,600],{},"Account data"," (name, email, account settings) - Retained for the duration of your account plus 3 years after account closure, to cover statutory limitation periods under Austrian law (ABGB).",[19,603,604,607],{},[15,605,606],{},"Billing and payment data"," - Retained for 7 years after the relevant transaction, as required by Austrian accounting law (Unternehmensgesetzbuch \u002F Bundesabgabenordnung).",[19,609,610,613],{},[15,611,612],{},"Security and log data"," - Retained for 30 to 90 days, depending on the type of log. This data is used exclusively for security monitoring and incident response.",[19,615,616,619],{},[15,617,618],{},"Content moderation records"," - Where content has been flagged by our safety systems, a record of the flag and any action taken is retained for up to 12 months for the purpose of enforcing our policies and complying with relevant laws and regulations.",[19,621,622,625],{},[15,623,624],{},"Backups"," - Our backup systems retain data for up to 90 days. When data is deleted from our active systems, it will be removed from backups within this backup rotation period.",[19,627,628,631],{},[15,629,630],{},"Analytics data"," - Usage analytics collected through PostHog are retained for 3 years. This data is pseudonymised and does not include the content of your conversations.",[26,633,635],{"id":634},"_11-your-rights",[15,636,637],{},"11. Your rights",[19,639,640,641,643],{},"Under the GDPR, you have the following rights. You can exercise them at any time by contacting ",[40,642,61],{"href":60}," or using the controls in your account settings. We will respond within one month, as required by law.",[19,645,646,648],{},[15,647,126],{}," - You can request a copy of the personal data we hold about you. We will provide it in a commonly used, machine-readable format.",[19,650,651,653],{},[15,652,132],{}," - If your data is inaccurate, you can ask us to correct it. Please note that eustella is an AI system and may sometimes generate inaccurate information (so-called \"hallucinations\"). If eustella has saved an incorrect preference about you, you can correct it directly in your account settings. If eustella has generated inaccurate content about you within a conversation, you can delete that conversation.",[19,655,656,659],{},[15,657,658],{},"Right to erasure"," - You can ask us to delete your personal data. You can also delete individual conversations, individual preferences, or your entire account through the app at any time. Please be aware that we may need to retain certain data where required by law (for example, billing records under Austrian accounting law).",[19,661,662,664],{},[15,663,138],{}," - You can ask us to restrict how we use your data in certain circumstances, for example while we verify the accuracy of data you have disputed.",[19,666,667,669],{},[15,668,144],{}," - You can request that we provide your data in a structured, commonly used, machine-readable format, or that we transmit it directly to another controller where technically feasible.",[19,671,672,674],{},[15,673,150],{}," - You have the right to object to processing that is based on our legitimate interest (Art. 6(1)(f) GDPR). If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your rights. You can also object to processing for analytics purposes at any time - we will stop immediately with no need to provide a reason.",[19,676,677,679],{},[15,678,156],{}," - Where we rely on your consent as a legal basis (for example, for marketing communications), you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.",[19,681,682,685],{},[15,683,684],{},"Right to lodge a complaint"," - If you are not satisfied with how we handle your data, you have the right to lodge a complaint with a supervisory authority. In Austria, the competent authority is:",[19,687,688],{},"Österreichische Datenschutzbehörde Barichgasse 40–42, 1030 Vienna, Austria",[19,690,266,691],{},[40,692,694],{"href":693},"mailto:dsb@dsb.gv.at","dsb@dsb.gv.at",[19,696,697,698],{},"Website: ",[40,699,700],{"href":700,"rel":701},"https:\u002F\u002Fwww.dsb.gv.at",[246],[19,703,704],{},"If you reside in another EU member state, you can also lodge a complaint with the supervisory authority in your country of residence.",[19,706,707],{},[15,708,709],{},"Is providing your data required?",[19,711,712],{},"Some data is necessary for you to use eustella. You cannot create an account without providing your name, email address, and date of birth. You cannot use the service without your inputs being processed to generate responses - that is how a conversational AI works. If you choose not to provide this data, you will not be able to use eustella.",[19,714,715],{},"Other data is optional. You are not required to connect third-party services, enable personalisation, or share any particular type of information in your conversations. If you choose not to, you can still use eustella - you will simply have a less personalised experience.",[19,717,718,721,722,725],{},[15,719,720],{},"Right regarding automated decision-making"," - You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you (Art. 22 GDPR). ",[15,723,724],{},"eustella does not make such decisions."," Your preferences are stored solely to personalise your experience, and you have full control over them at all times, as described in Section 5.",[26,727,729],{"id":728},"_12-children-and-minors",[15,730,731],{},"12. Children and minors",[19,733,734],{},"eustella is not intended for use by anyone under the age of 14. We chose 14 as our minimum age because that is the default age of digital consent in Austria. Other standards may apply in other EU countries.",[19,736,737,740],{},[15,738,739],{},"Age verification."," Before using eustella for the first time, you are required to provide your date of birth. You cannot use eustella without providing this information. You are required to provide your actual date of birth - providing a false date of birth to circumvent this age restriction is prohibited.",[19,742,743],{},"We acknowledge that no currently available technical means can fully verify a person's age without disproportionately intruding on their privacy. We actively monitor developments in this area and will implement proportionate verification measures as they become available and as the regulatory framework evolves.",[19,745,746,749],{},[15,747,748],{},"What happens if a minor is using eustella."," If we are notified that a person under 14 is using eustella, we will promptly suspend the account (if one exists) and delete all personal data associated with that person. Deletion from our active systems will take place within 30 days of receiving the notification. Deletion from backup systems will take place within the next scheduled backup rotation, at most within 90 days.",[19,751,752,755,756,758,759,763],{},[15,753,754],{},"How to report."," If you believe a person under 14 is using eustella, please contact us at ",[40,757,61],{"href":60}," (or, if you prefer, ",[40,760,762],{"href":761},"mailto:minors@eustella.com","minors@eustella.com"," - a dedicated address for exactly this purpose). We aim to acknowledge every report within 72 hours and take action as described above.",[19,765,766,769],{},[15,767,768],{},"For users in the United States."," If we expand our service to the United States in the future, we will comply with applicable U.S. laws including COPPA (Children's Online Privacy Protection Act).",[26,771,773],{"id":772},"_13-security",[15,774,775],{},"13. Security",[19,777,778],{},"We take the security of your data seriously and apply appropriate technical and organisational measures, including encryption of data at rest and in transit (using industry-standard protocols such as AES-256 and TLS 1.2 or higher), strict access controls (no employee has default access to the content of your conversations - access is limited to designated safety staff in specific, documented circumstances), regular security assessments, and pseudonymisation where technically feasible (for example, separating conversation content from account identifiers in our internal systems).",[19,780,781,782,44],{},"No system can guarantee absolute security. If you become aware of any security concern related to eustella, please contact us immediately at ",[40,783,785],{"href":784},"mailto:security@eustella.com","security@eustella.com",[26,787,789],{"id":788},"_14-changes-to-this-privacy-policy",[15,790,791],{},"14. Changes to this Privacy Policy",[19,793,794],{},"We may update this Privacy Policy from time to time as we develop new features or as the law changes. If we make changes that materially affect your rights or the way we use your data, we will give you at least 30 days' advance notice, either by email or through an in-app notification. We will not reduce your rights under this Privacy Policy without your explicit consent.",[19,796,797],{},"The current version of this Privacy Policy is always available at [link]. We also maintain an archive of previous versions at [link] so you can see what has changed.",[26,799,801],{"id":800},"_15-how-to-contact-us",[15,802,803],{},"15. How to contact us",[19,805,806],{},"For any questions, concerns, or requests related to your privacy or this Privacy Policy:",[19,808,809,186,811],{},[15,810,185],{},[40,812,61],{"href":60},[19,814,815,186,818],{},[15,816,817],{},"Reports about minors:",[40,819,762],{"href":761},[19,821,822,186,825],{},[15,823,824],{},"Security concerns:",[40,826,785],{"href":784},[19,828,829,186,832],{},[15,830,831],{},"General legal inquiries:",[40,833,835],{"href":834},"mailto:legal@eustella.com","legal@eustella.com",[19,837,838,840],{},[15,839,193],{}," AI Newsrooms Technology GmbH Karl-Farkas-Gasse 22, Vienna, Austria",[19,842,197],{},{"title":199,"searchDepth":200,"depth":200,"links":844},[845],{"id":226,"depth":200,"text":229,"children":846},[847,848,849,850,851,852,853,854,855,856,857,858,859,860,861],{"id":251,"depth":205,"text":254},{"id":277,"depth":205,"text":280},{"id":316,"depth":205,"text":319},{"id":367,"depth":205,"text":370},{"id":400,"depth":205,"text":403},{"id":436,"depth":205,"text":439},{"id":477,"depth":205,"text":480},{"id":504,"depth":205,"text":507},{"id":557,"depth":205,"text":560},{"id":577,"depth":205,"text":580},{"id":634,"depth":205,"text":637},{"id":728,"depth":205,"text":731},{"id":772,"depth":205,"text":775},{"id":788,"depth":205,"text":791},{"id":800,"depth":205,"text":803},{},{"title":221,"description":199},"services\u002Fprivacy\u002Findex","7Y08ZKOoYrYJnJVrRqEpaBhycjp-b57pecM09FnsNyQ",{"id":867,"title":868,"body":869,"description":199,"effectiveDate":211,"extension":212,"meta":1277,"navigation":214,"parent":1278,"path":1279,"seo":1280,"stem":1281,"__hash__":1282},"services\u002Fservices\u002Fprivacy\u002Fsub-processors.md","Sub-Processors",{"type":8,"value":870,"toc":1268},[871,877,879,882,889,892,900,906,909,912,920,926,933,943,946,949,955,963,966,969,975,982,985,988,994,1002,1005,1008,1014,1029,1032,1035,1038,1044,1054,1057,1060,1063,1069,1082,1085,1088,1091,1097,1109,1112,1115,1118,1124,1137,1140,1143,1146,1152,1165,1168,1171,1177,1196,1199,1202,1205,1208,1211,1217,1220,1223,1232,1238,1241,1247,1250,1265],[11,872,874],{"id":873},"eustella-subprocessors",[15,875,876],{},"eustella Subprocessors",[19,878,232],{},[19,880,881],{},"When you use eustella, some of your data is processed not just by us, but by a small number of carefully selected third-party companies that help us run the app. Under EU data protection law (GDPR Art. 28), we are required to be transparent about who these companies are, what they do with your data, and why we chose them.",[19,883,884,885,888],{},"We call these companies ",[15,886,887],{},"subprocessors"," - they act on our instructions and are not allowed to use your data for their own purposes.",[19,890,891],{},"We believe you deserve a plain-language explanation, not just a legal table. So below, for each company, we tell you what they do, why we need them, and - where the company is based outside the EU - why there is genuinely no European alternative that can do the same job.",[19,893,894,897,898],{},[15,895,896],{},"We update this list if we are adding or materially changing any subprocessor."," If you want to be notified of changes, contact us at ",[40,899,61],{"href":60},[26,901,903],{"id":902},"our-commitment-to-eu-first-infrastructure",[15,904,905],{},"Our commitment to EU-first infrastructure",[19,907,908],{},"We are an Austrian company and we take EU data sovereignty seriously. Wherever a European alternative exists and is technically and operationally viable, we use it. Our core infrastructure - the servers that run eustella, store your data, and power the AI - is entirely hosted with European companies in Europe.",[19,910,911],{},"For a small number of services, no European company offers what we need. In those cases, we try to be as transparent as possible about why, and what legal safeguards are in place to protect your data. We actively monitor the market and commit to switching to a European provider the moment a credible one becomes available.",[19,913,914,917,918],{},[15,915,916],{},"If you know of an EU-headquartered company that could replace any of the US-based providers listed below, please tell us."," We genuinely want to hear it - email us at ",[40,919,61],{"href":60},[26,921,923],{"id":922},"our-subprocessors",[15,924,925],{},"Our subprocessors",[927,928,930],"h4",{"id":929},"cloud-infrastructure-ionos",[15,931,932],{},"Cloud infrastructure - IONOS",[19,934,935,938,939,942],{},[15,936,937],{},"Legal entity:"," IONOS SE, Germany | ",[15,940,941],{},"Data location:"," Germany (EU)",[19,944,945],{},"IONOS provides the servers and managed infrastructure that eustella runs on. All of your data that eustella stores lives on IONOS infrastructure in Germany.",[19,947,948],{},"We chose IONOS because they are a German company, fully subject to EU law, with no US parent or ownership structure that could trigger foreign government data access obligations. This was a deliberate choice over larger US-based cloud providers like AWS, Google Cloud, or Microsoft Azure - all of which, despite offering EU-based data centres, remain subject to US jurisdiction and laws like the US CLOUD Act.",[927,950,952],{"id":951},"cloud-infrastructure-ai-workloads-scaleway",[15,953,954],{},"Cloud infrastructure & AI workloads - Scaleway",[19,956,957,959,960,962],{},[15,958,937],{}," Scaleway SAS, France | ",[15,961,941],{}," France (EU)",[19,964,965],{},"Scaleway provides supplementary cloud compute capacity for Eustella's backend services, as well as infrastructure for certain AI workloads.",[19,967,968],{},"Scaleway is a French company, part of the Iliad Group, and is fully EU-headquartered with no exposure to US jurisdiction. We use Scaleway alongside IONOS and Verda to keep both our general infrastructure and our AI processing within European hands, and to avoid over-dependence on any single vendor. All three are European by design.",[927,970,972],{"id":971},"api-ocr-transcription-mistralai",[15,973,974],{},"API - OCR & Transcription - Mistral.ai",[19,976,977,979,980,962],{},[15,978,937],{}," Mistral AI | ",[15,981,941],{},[19,983,984],{},"Scaleway provides supplementary API to handle some of the file processing (OCR) and audio transcription.",[19,986,987],{},"Mistral is a French company, part of the Iliad Group, and is fully EU-headquartered with no exposure to US jurisdiction. We use Scaleway alongside IONOS and Verda to keep both our general infrastructure and our AI processing within European hands, and to avoid over-dependence on any single vendor. All three are European by design.",[927,989,991],{"id":990},"gpu-compute-verda",[15,992,993],{},"GPU compute - Verda",[19,995,996,998,999,1001],{},[15,997,937],{}," Verda Cloud Oy (formerly DataCrunch), Finland | ",[15,1000,941],{}," Finland (EU)",[19,1003,1004],{},"Verda provides the GPU computing power needed to run AI model inference - the part of eustella that processes and responds to your inputs using AI.",[19,1006,1007],{},"Verda is a Finnish company and one of the very few European providers offering high-performance GPU infrastructure at the scale AI applications require. The AI compute market is almost entirely dominated by US providers (AWS, Google Cloud, Azure, CoreWeave). Verda was a deliberate choice to keep AI inference within EU jurisdiction. They hold ISO certification confirming their security and operational standards.",[927,1009,1011],{"id":1010},"android-push-notificatwions-firebase-cloud-messaging-fcm",[15,1012,1013],{},"Android push notificatWions - Firebase Cloud Messaging (FCM)",[19,1015,1016,1018,1019,1021,1022,1025,1028],{},[15,1017,937],{}," Google LLC, USA | ",[15,1020,941],{}," USA \u002F EU (EU data residency where configured)",[1023,1024],"br",{},[15,1026,1027],{},"Transfer safeguard:"," Standard Contractual Clauses (EU SCCs 2021); Google LLC certified under the EU-US Data Privacy Framework",[19,1030,1031],{},"Firebase Cloud Messaging is the service that delivers notifications to your Android device - for example, when your AI companion sends you a message.",[19,1033,1034],{},"There is no EU alternative for this service, and this is not a business preference but a hard technical constraint. Google Play's rules require that all Android apps use FCM for push notifications. No third-party provider, European or otherwise, can deliver notifications directly to an Android device without going through FCM. Every Android app in the world is in the same position.",[19,1036,1037],{},"The data involved is minimal: only your device's registration token (a technical identifier, not your name or email address) and the content of the notification we send you.",[927,1039,1041],{"id":1040},"google-login-firebase-authentication",[15,1042,1043],{},"Google Login - Firebase Authentication",[19,1045,1046,1018,1048,1021,1050,1052,1028],{},[15,1047,937],{},[15,1049,941],{},[1023,1051],{},[15,1053,1027],{},[19,1055,1056],{},"If you choose to sign in to eustella using your Google account, Firebase Authentication handles that login process.",[19,1058,1059],{},"Google Login is Google's own identity service - authenticating a Google account requires going through Google's infrastructure, and no EU company can provide this. There is simply no such thing as a European version of Google Login. That said, this is entirely optional: you can always register with an email address and password instead, which avoids Google's involvement altogether.",[19,1061,1062],{},"The data involved when you use Google Login is your Google account ID, email address, display name, and profile picture URL.",[927,1064,1066],{"id":1065},"ios-push-notifications-apple-push-notification-service-apns",[15,1067,1068],{},"iOS push notifications - Apple Push Notification service (APNs)",[19,1070,1071,1073,1074,1076,1077,1079,1081],{},[15,1072,937],{}," Apple Inc., USA | ",[15,1075,941],{}," USA",[1023,1078],{},[15,1080,1027],{}," Standard Contractual Clauses (EU SCCs 2021); Apple Inc. certified under the EU-US Data Privacy Framework",[19,1083,1084],{},"APNs is the service that delivers notifications to your iPhone or iPad from eustella.",[19,1086,1087],{},"The situation here is identical to Android notifications above: Apple's App Store rules require all iOS apps to use APNs for push notifications. Apple controls the entire notification pipeline at the operating system level, and no EU provider can deliver a notification to an iPhone without Apple's involvement. This constraint applies to every app on your iPhone, without exception.",[19,1089,1090],{},"Apple acts purely as a delivery service. The data involved is only your device's push token (a technical identifier) and the notification content we send you.",[927,1092,1094],{"id":1093},"subscription-management-revenuecat",[15,1095,1096],{},"Subscription management - RevenueCat",[19,1098,1099,1101,1102,1076,1104,1106,1108],{},[15,1100,937],{}," RevenueCat, Inc., USA | ",[15,1103,941],{},[1023,1105],{},[15,1107,1027],{}," Standard Contractual Clauses (EU SCCs 2021); RevenueCat Inc. certified under the EU-US Data Privacy Framework",[19,1110,1111],{},"RevenueCat manages eustella's in-app subscription system - tracking whether you have an active subscription, validating your purchase with Apple or Google, and making sure the right features are unlocked for your account.",[19,1113,1114],{},"We looked carefully for a European alternative and could not find one. The market for mobile in-app subscription management is, as of April 2026, entirely dominated by US-incorporated companies. The two most credible alternatives we evaluated - Adapty (incorporated in Delaware, USA) and Qonversion (also US-incorporated) - are both subject to US jurisdiction. No EU-headquartered company currently offers the same combination of cross-platform receipt validation, entitlement management, and subscription analytics with a production-ready mobile SDK.",[19,1116,1117],{},"The data we send to RevenueCat is deliberately minimal: a pseudonymous user identifier (not your name or email), your device type, subscription status, and purchase receipt data from the App Store or Google Play. We do not send RevenueCat your name, email address, or payment card details.",[927,1119,1121],{"id":1120},"in-app-payments-apple-app-store-google-play",[15,1122,1123],{},"In-app payments - Apple App Store & Google Play",[19,1125,1126,1129,1130,1076,1132,1134,1136],{},[15,1127,1128],{},"Legal entities:"," Apple Inc., USA and Google LLC, USA | ",[15,1131,941],{},[1023,1133],{},[15,1135,1027],{}," Standard Contractual Clauses (EU SCCs 2021); both certified under the EU-US Data Privacy Framework",[19,1138,1139],{},"When you purchase a subscription or any paid feature inside Eustella, the actual payment is processed by Apple (on iOS) or Google (on Android) - not by us directly.",[19,1141,1142],{},"There is no alternative for this. Apple and Google each operate a closed payment system on their respective platforms, and their App Store rules require that all in-app purchases go through their own payment infrastructure. This is not a choice we made - it is a platform requirement that applies to every app in the world. The only notable exception is Spotify, which after years of legal battles secured special regulatory treatment in the EU under the Digital Markets Act; standard apps, including Eustella, do not have this option.",[19,1144,1145],{},"This means that when you subscribe, Apple or Google receive your payment details, billing address, and transaction records directly. We never see your payment card details - they go straight to Apple or Google, who act as the merchant of record for the transaction and handle all payment data under their own privacy policies. What we receive back from Apple or Google (via RevenueCat) is only a receipt confirming that a valid purchase was made.",[927,1147,1149],{"id":1148},"web-search-linkup",[15,1150,1151],{},"Web search - Linkup",[19,1153,1154,1156,1157,1159,1160,1162,1164],{},[15,1155,937],{}," Linkup Technologies SAS, France | ",[15,1158,941],{}," France \u002F EU",[1023,1161],{},[15,1163,1027],{}," None required - EU-headquartered company, data processed and stored within the EU",[19,1166,1167],{},"Linkup provides the real-time web search capability that allows eustella to access up-to-date information from the internet when answering your questions. We are particularly pleased to use Linkup because it is a French startup, fully incorporated and headquartered in France, with all data processed and stored within the EU. This means there are no cross-border data transfer concerns whatsoever. In a market where web search APIs are dominated by US companies - Google, Microsoft Bing, and others - Linkup is a rare example of a capable, production-ready EU alternative, and we chose it deliberately for that reason.",[19,1169,1170],{},"The data Linkup receives is limited to the search queries generated by the AI on your behalf. These queries are derived from your conversation but are processed without any persistent identifier linking them back to your account.",[927,1172,1174],{"id":1173},"product-analytics-posthog",[15,1175,1176],{},"Product analytics - PostHog",[19,1178,1179,1181,1182,1184,1185,1187,1189,1190,1192,1195],{},[15,1180,937],{}," PostHog Inc., USA | ",[15,1183,941],{}," Frankfurt, Germany (EU)",[1023,1186],{},[15,1188,1027],{}," None required for data transfers - all data stays within the EEA",[1023,1191],{},[15,1193,1194],{},"Residual risk:"," PostHog Inc. is a US-incorporated entity and therefore theoretically subject to US CLOUD Act requests, even for data stored in Frankfurt. This risk is documented and accepted - see explanation below.",[19,1197,1198],{},"PostHog helps us understand how the app is being used - which features people find useful, where things go wrong, and how to improve the experience.",[19,1200,1201],{},"PostHog is a US-headquartered company, but we specifically use their EU Cloud product, which means your data is processed and stored entirely on servers in Frankfurt, Germany and never leaves the EU. However, we want to be transparent: because PostHog Inc. is incorporated in the United States, it remains theoretically subject to US government data requests under the CLOUD Act - even for data held on EU soil. This is a known and documented residual risk.",[19,1203,1204],{},"We looked for a fully EU-headquartered alternative. The honest answer is that the mobile app analytics market has a significant gap: no EU-headquartered company currently offers the combination of mobile SDK quality, session analysis, feature flags, and event-level product analytics that a modern app requires. The closest EU options - such as self-hosted Matomo (open source, full sovereignty) or Pirsch Analytics (Germany) - are built primarily for websites, not mobile apps, and lack the mobile SDK depth and product analytics capabilities that PostHog provides. Self-hosting an equivalent stack would require substantial ongoing engineering effort.",[19,1206,1207],{},"We treat PostHog as an accepted pragmatic compromise: the data stays in Europe, the data involved is pseudonymous and does not include message content or identifiers linked to your real identity, and we continue to monitor the EU mobile analytics market for a fully sovereign alternative. If a good alternative emerges, we will migrate.",[19,1209,1210],{},"The data involved is pseudonymous: user identifiers, device type, in-app events (for example \"opened a feature\"), and feature flag states. No names, email addresses, or message content are included in analytics.",[26,1212,1214],{"id":1213},"a-note-on-us-based-companies",[15,1215,1216],{},"A note on US-based companies",[19,1218,1219],{},"We want to be honest with you: the mobile app industry was largely built on US infrastructure, and some services that make modern apps work - particularly push notifications and app store billing - are controlled by Apple and Google. This is not unique to eustella; it applies to every app on your phone.",[19,1221,1222],{},"Where we have had a genuine choice, we have chosen European providers. Where we have had no choice, we have put legal safeguards in place and minimised the data involved as much as possible.",[19,1224,1225,1226],{},"We actively monitor the EU technology landscape and will replace any US-based provider the moment a credible European alternative exists. ",[15,1227,1228,1229,1231],{},"If you are aware of an EU-headquartered company that could replace any of the US-based providers on this list, please contact us at ",[40,1230,61],{"href":60}," - we will evaluate it seriously and get back to you.",[26,1233,1235],{"id":1234},"what-this-list-does-not-cover",[15,1236,1237],{},"What this list does not cover",[19,1239,1240],{},"This list covers companies that process data strictly on our behalf under our instructions. It does not cover the Apple App Store or Google Play Store (which operate as independent controllers under their own privacy policies when you download or make purchases), eustella's own staff and contractors, or the infrastructure sub-suppliers of the companies listed above.",[26,1242,1244],{"id":1243},"questions-and-contact",[15,1245,1246],{},"Questions and contact",[19,1248,1249],{},"For questions about this list, to be notified of changes, or to suggest a European alternative to any provider listed here:",[19,1251,1252,186,1254,1256,1258,186,1261],{},[15,1253,185],{},[40,1255,61],{"href":60},[1023,1257],{},[15,1259,1260],{},"Privacy Policy:",[40,1262,1263],{"href":1263,"rel":1264},"https:\u002F\u002Feustella.com\u002Fservices\u002Fprivacy",[246],[19,1266,1267],{},"This document is reviewed at least annually or upon any material change to our processor landscape.",{"title":199,"searchDepth":200,"depth":200,"links":1269},[1270],{"id":873,"depth":200,"text":876,"children":1271},[1272,1273,1274,1275,1276],{"id":902,"depth":205,"text":905},{"id":922,"depth":205,"text":925},{"id":1213,"depth":205,"text":1216},{"id":1234,"depth":205,"text":1237},{"id":1243,"depth":205,"text":1246},{},{"label":221,"path":42},"\u002Fservices\u002Fprivacy\u002Fsub-processors",{"title":868,"description":199},"services\u002Fprivacy\u002Fsub-processors","y8CMMV-4i07TwPXpWMtTYHyKHCk5VAuLJ44oIL6bqrw",{"id":1284,"title":1285,"body":1286,"description":199,"effectiveDate":211,"extension":212,"meta":1545,"navigation":214,"parent":211,"path":1546,"seo":1547,"stem":1548,"__hash__":1549},"services\u002Fservices\u002Fservice-terms.md","Service Terms",{"type":8,"value":1287,"toc":1533},[1288,1294,1297,1300,1306,1309,1315,1321,1327,1333,1339,1345,1351,1357,1360,1366,1372,1378,1384,1387,1393,1398,1404,1410,1418,1424,1427,1433,1438,1444,1450,1456,1459,1465,1471,1477,1483,1489,1495,1501,1507,1513,1519,1522,1528,1531],[11,1289,1291],{"id":1290},"eustella-service-terms",[15,1292,1293],{},"eustella Service Terms",[19,1295,1296],{},"Last updated: 22.04.2026",[19,1298,1299],{},"These Service Terms govern your use of specific eustella features and Services. Capitalised terms not defined here have the meanings given in the eustella Terms of Use (\"Agreement\"). If there is a conflict between these Service Terms and the Agreement, these Service Terms will control.",[26,1301,1303],{"id":1302},"_1-beta-services",[15,1304,1305],{},"1. Beta Services",[19,1307,1308],{},"This section governs your use of eustella services or features that are offered on a closed beta, open beta, early access, preview, or pilot basis (\"Beta Services\").",[19,1310,1311,1314],{},[15,1312,1313],{},"Nature of Beta Services."," Beta Services are provided to allow testing and evaluation prior to general availability. They may contain bugs, errors, or inaccuracies, and may not function as intended. Features available during the beta may change, be reduced, or be removed entirely before or at general availability. By participating in a Beta Service, you acknowledge that frequent and significant changes are an inherent feature of beta participation.",[19,1316,1317,1320],{},[15,1318,1319],{},"No fees during beta."," Beta Services are provided to you free of charge. We will not charge you any fees during the beta period. If we decide to introduce paid features or paid tiers during the beta, we will notify you in advance and your continued use of any paid feature will be subject to the \"Paid accounts\" section of the Terms of Use, including the 14-day withdrawal right and the modification rules in the \"Changes to these Services\" section of the Terms of Use.",[19,1322,1323,1326],{},[15,1324,1325],{},"No warranties."," Beta Services are offered \"as-is\" and \"as-available.\" To the extent permitted by applicable law, eustella makes no representations or warranties for Beta Services, including any warranty that Beta Services will be generally available, uninterrupted, or error-free, or that Content will be secure or not lost or damaged. Except to the extent prohibited by law, eustella expressly disclaims all warranties for Beta Services, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Nothing in this section limits or excludes your non-waivable statutory rights as a consumer under EU law, including any rights you may have under Directive (EU) 2019\u002F770 on digital content and digital services.",[19,1328,1329,1332],{},[15,1330,1331],{},"Feedback and improvements."," We may invite you to provide feedback on Beta Services. You agree that we may use such feedback to improve, develop, and refine our Services without compensation to you. Providing feedback is voluntary.",[19,1334,1335,1338],{},[15,1336,1337],{},"Data during beta."," Content you create or provide during the beta period will be handled in accordance with our Privacy Policy. We will make reasonable efforts to preserve your Content, but Beta Services may involve data loss, resets, or migration as part of development. We will give you reasonable advance notice on a durable medium (for example, by email) before any planned reset, migration, or other change that we expect to result in loss of, or material reduced access to, your Content, so that you have an opportunity to export it. We will not use your Content to train AI models during or after the beta, consistent with our general Terms of Use.",[19,1340,1341,1344],{},[15,1342,1343],{},"Modifications and discontinuation of Beta Services."," Because Beta Services are experimental and provided free of charge, we may modify, suspend, or discontinue any Beta Service at any time. Where a modification or discontinuation will materially adversely affect your use of a Beta Service, we will give you reasonable advance notice on a durable medium where this is practicable and not contrary to a legitimate operational, security, or legal reason. You may stop using any Beta Service and close your account at any time.",[19,1346,1347,1350],{},[15,1348,1349],{},"Transition to general availability."," When eustella transitions from beta to general availability, your account and Content will carry over unless we notify you otherwise. Any terms that change at general availability — including the introduction of paid subscription terms — will be communicated to you at least 30 days in advance, and you will have the opportunity to accept or decline the updated terms before they take effect.",[26,1352,1354],{"id":1353},"_2-image-capabilities",[15,1355,1356],{},"2. Image Capabilities",[19,1358,1359],{},"eustella may accept images as part of Input (\"Image Capabilities\"). The following rules apply when you use Image Capabilities:",[19,1361,1362,1365],{},[15,1363,1364],{},"Prohibited uses."," You may not use Image Capabilities to attempt to identify a person, to solicit or infer private or sensitive information about a person from their image, or to reproduce the likeness of any person without their express consent and all necessary rights.",[19,1367,1368,1371],{},[15,1369,1370],{},"Your responsibility."," You are responsible for ensuring that any image you provide as Input does not violate the rights of any third party, including intellectual property rights, personality rights, and data protection rights under the GDPR. You represent and warrant that you have the necessary rights and permissions for any image you upload.",[19,1373,1374,1377],{},[15,1375,1376],{},"AI-generated images."," If eustella may generate images as part of Output, the ownership and usage rules set out in the \"Content\" section of the Terms of Use apply. You should not represent AI-generated images as photographs or as depicting real events unless clearly disclosed.",[26,1379,1381],{"id":1380},"_3-connected-services",[15,1382,1383],{},"3. Connected Services",[19,1385,1386],{},"eustella allows you to connect third-party applications and services to your account, such as calendars, cloud storage, email, and other productivity tools (\"Connected Services\").",[19,1388,1389,1392],{},[15,1390,1391],{},"Authorisation."," When you connect a third-party service, you authorise eustella to access and interact with that service on your behalf, within the scope of the permissions you grant. You can review and revoke these permissions at any time in your account settings.",[19,1394,1395,1397],{},[15,1396,1370],{}," You are responsible for ensuring that your use of Connected Services through eustella complies with the terms and conditions of the relevant third-party service. eustella is not a party to your agreement with any third-party service provider.",[19,1399,1400,1403],{},[15,1401,1402],{},"Data from Connected Services."," Data retrieved from Connected Services may be included in the Input or Output of eustella. We process this data solely to provide the Services to you and in accordance with our Privacy Policy. We do not use data from your Connected Services to train AI models.",[19,1405,1406,1409],{},[15,1407,1408],{},"Third-party terms."," Connected Services are provided and operated by third parties. eustella does not control and is not responsible for the content, functionality, security, or availability of any Connected Service. If a Connected Service becomes unavailable, changes its terms, or restricts access, eustella's ability to interact with that service may be affected.",[19,1411,1412,1415,1416,44],{},[15,1413,1414],{},"Security."," Do not connect a third-party service unless you trust it and have reviewed its terms and privacy policy. If you believe a Connected Service has been compromised or is being accessed without your authorisation, disconnect it immediately and contact us at ",[40,1417,785],{"href":784},[26,1419,1421],{"id":1420},"_4-agentic-capabilities",[15,1422,1423],{},"4. Agentic Capabilities",[19,1425,1426],{},"eustella can perform tasks and take actions on your behalf, including interacting with Connected Services, drafting and sending communications, modifying files, scheduling events, and — in the future — performing transactions such as making purchases or bookings (\"Agentic Capabilities\").",[19,1428,1429,1432],{},[15,1430,1431],{},"You remain in control."," Agentic Capabilities act on your instructions and within the permissions you grant. You can configure the level of autonomy the agent has in your account settings. eustella will seek your explicit confirmation before performing actions that are irreversible, financially consequential, or that affect other people, unless you have explicitly configured otherwise.",[19,1434,1435,1437],{},[15,1436,1370],{}," You are responsible for all actions eustella takes on your behalf. Review the agent's proposed actions before confirming them. eustella does not guarantee that agentic actions will be error-free, timely, or produce the intended result. You should verify outcomes, particularly for actions with legal, financial, or interpersonal consequences.",[19,1439,1440,1443],{},[15,1441,1442],{},"Limitations."," Agentic Capabilities depend on the availability and functionality of Connected Services and external systems. eustella cannot guarantee that a third-party service will accept, process, or complete any action initiated by the agent.",[19,1445,1446,1449],{},[15,1447,1448],{},"Safety."," For detailed guidance on using Agentic Capabilities safely — including risks of automation, unintended actions, and how to configure appropriate safeguards — please read our Safety Guidelines.",[26,1451,1453],{"id":1452},"_5-regulated-professional-activities",[15,1454,1455],{},"5. Regulated Professional Activities",[19,1457,1458],{},"eustella is an AI assistant. It is not a licensed professional and does not replace the judgment of qualified human professionals. The following restrictions apply:",[19,1460,1461,1464],{},[15,1462,1463],{},"Legal services."," eustella does not provide legal advice. You may not use eustella to provide tailored legal counsel, prepare legal submissions, represent parties before courts or authorities, or offer legal opinions to third parties in a professional capacity. In Austria, the unauthorised provision of legal services (Winkelschreiberei) is prohibited by law. Similar prohibitions exist across the EU. eustella may provide general legal information for educational purposes, but this does not constitute legal advice and must not be relied upon as such.",[19,1466,1467,1470],{},[15,1468,1469],{},"Medical and health services."," eustella is not intended for use in the diagnosis, treatment, or management of any health condition. You may not use eustella as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.",[19,1472,1473,1476],{},[15,1474,1475],{},"Financial and tax services."," eustella does not provide personalised financial, investment, or tax advice. You may not use eustella to provide regulated financial services or tax advisory services to third parties without the involvement of a licensed professional.",[19,1478,1479,1482],{},[15,1480,1481],{},"Other regulated professions."," More broadly, you may not use eustella to provide tailored professional advice in any field where such advice requires a licence, registration, or professional qualification under applicable law — including but not limited to accounting, architecture, engineering, pharmacy, and psychotherapy — unless a licensed professional is appropriately involved in reviewing and approving the advice.",[19,1484,1485,1488],{},[15,1486,1487],{},"Disclosure."," If you use eustella to assist you in a professional context (for example, to draft a document or research a topic), you remain responsible for the accuracy and appropriateness of the final output, and for complying with any professional or regulatory obligations that apply to you.",[26,1490,1492],{"id":1491},"_6-content-generated-by-eustella",[15,1493,1494],{},"6. Content Generated by eustella",[19,1496,1497,1500],{},[15,1498,1499],{},"No guarantee of accuracy."," Output generated by eustella may be incomplete, inaccurate, or out of date. You must evaluate all Output for accuracy and appropriateness before relying on it, sharing it, or using it for any consequential purpose. For more information on AI limitations and risks, see our Safety Guidelines.",[19,1502,1503,1506],{},[15,1504,1505],{},"Third-party content."," Output may reference or include content from third-party sources. Such references do not imply endorsement by or affiliation with eustella.",[19,1508,1509,1512],{},[15,1510,1511],{},"Open-source and third-party licences."," Where eustella generates code, that code may be similar to or derived from open-source or publicly available code. Such code may be subject to third-party licences, including open-source licences. You are responsible for reviewing and complying with any applicable licence terms.",[26,1514,1516],{"id":1515},"_7-medical-use",[15,1517,1518],{},"7. Medical Use",[19,1520,1521],{},"eustella is not a medical device and is not intended for use in the diagnosis or treatment of any health condition. You are responsible for complying with all applicable laws — including Regulation (EU) 2017\u002F745 on medical devices and any national implementing legislation — for any use of eustella in a medical or healthcare context. Do not use eustella to analyse medical images, diagnostic data, or clinical signals.",[26,1523,1525],{"id":1524},"_8-changes-to-these-service-terms",[15,1526,1527],{},"8. Changes to These Service Terms",[19,1529,1530],{},"We may update these Service Terms from time to time as we develop new features and Services. We will give you at least 30 days' advance notice of changes that materially adversely affect you. New Service Terms sections may be added when new features or Services are launched.",[19,1532,197],{},{"title":199,"searchDepth":200,"depth":200,"links":1534},[1535],{"id":1290,"depth":200,"text":1293,"children":1536},[1537,1538,1539,1540,1541,1542,1543,1544],{"id":1302,"depth":205,"text":1305},{"id":1353,"depth":205,"text":1356},{"id":1380,"depth":205,"text":1383},{"id":1420,"depth":205,"text":1423},{"id":1452,"depth":205,"text":1455},{"id":1491,"depth":205,"text":1494},{"id":1515,"depth":205,"text":1518},{"id":1524,"depth":205,"text":1527},{},"\u002Fservices\u002Fservice-terms",{"title":1285,"description":199},"services\u002Fservice-terms","wBGzN1K2n9wDW3JlAXwLfcdjwHVfZ3rfVUbAE_U-cqY",{"id":1551,"title":1552,"body":1553,"description":199,"effectiveDate":211,"extension":212,"meta":1771,"navigation":214,"parent":211,"path":1772,"seo":1773,"stem":1774,"__hash__":1775},"services\u002Fservices\u002Fsharing-and-publication-policy.md","Sharing & Publication Policy",{"type":8,"value":1554,"toc":1757},[1555,1561,1563,1566,1569,1575,1578,1584,1587,1593,1599,1605,1611,1617,1620,1623,1626,1629,1635,1638,1641,1644,1647,1653,1656,1662,1668,1673,1679,1682,1685,1691,1694,1700,1706,1712,1718,1721,1724,1727,1730,1733,1739,1742,1748,1755],[11,1556,1558],{"id":1557},"eustella-sharing-publication-policy",[15,1559,1560],{},"eustella Sharing & Publication Policy",[19,1562,232],{},[19,1564,1565],{},"This Sharing & Publication Policy sets out the rules for when you share, publish, or distribute Content generated with or through eustella. It forms part of the eustella Terms of Use.",[19,1567,1568],{},"eustella helps you create, draft, research, and act. Much of what you do with eustella will stay private to you. But when you share Output with others - whether by publishing it online, sending it through eustella's agentic features, or using it in a professional or public context - additional responsibilities apply.",[26,1570,1572],{"id":1571},"_1-you-are-responsible-for-what-you-share",[15,1573,1574],{},"1. You are responsible for what you share",[19,1576,1577],{},"You are responsible for all Content you share, publish, send, or distribute using or based on eustella's Output. Before sharing, you should review the Content for accuracy, completeness, and appropriateness. eustella's Output may contain errors, inaccuracies, or omissions. Sharing unverified Output - particularly in contexts where others may rely on it - is done at your own risk.",[26,1579,1581],{"id":1580},"_2-disclose-ai-involvement-where-required-or-appropriate",[15,1582,1583],{},"2. Disclose AI involvement where required or appropriate",[19,1585,1586],{},"When you share or publish Content generated or substantially shaped by eustella, you must disclose the involvement of AI in the following situations:",[19,1588,1589,1592],{},[15,1590,1591],{},"Required by law."," Under the EU Artificial Intelligence Act (Article 50), you must disclose that content has been artificially generated or manipulated when it constitutes a deep fake (realistic AI-generated images, audio, or video depicting real persons, places, or events) or when AI-generated text is published with the purpose of informing the public on matters of public interest - unless the content has been subject to a human editorial review process where a natural person holds editorial responsibility. These obligations apply from 2 August 2026 at the latest, but eustella encourages early adoption.",[19,1594,1595,1598],{},[15,1596,1597],{},"Required by professional standards."," If your profession, institution, or context requires disclosure of AI assistance - for example in academic work, journalism, legal filings, or regulated professional services - you must comply with those requirements.",[19,1600,1601,1604],{},[15,1602,1603],{},"Expected by your audience."," Even where not legally required, you should disclose AI involvement where the distinction between human-created and AI-generated content would materially affect how the recipient understands, evaluates, or relies on the content. Transparency builds trust.",[19,1606,1607,1610],{},[15,1608,1609],{},"Artistic and creative exception."," Where AI-generated content forms part of an evidently artistic, creative, satirical, or fictional work, the disclosure obligation is limited to making the AI origin known in an appropriate manner that does not hamper the display or enjoyment of the work - for example, in credits, metadata, or an accompanying note.",[26,1612,1614],{"id":1613},"_3-do-not-misrepresent-ai-generated-content",[15,1615,1616],{},"3. Do not misrepresent AI-generated content",[19,1618,1619],{},"You may not present eustella's Output as human-created when the distinction matters. Specifically:",[19,1621,1622],{},"You may not use eustella to create content that impersonates a real person - including their voice, likeness, or writing style - without that person's explicit consent and in a manner that could mislead others about the content's authenticity.",[19,1624,1625],{},"You may not use eustella to generate fake testimonials, reviews, endorsements, news articles, or official documents and present them as authentic.",[19,1627,1628],{},"You may not submit eustella's Output as your own original work in contexts where originality is a requirement - including academic assignments, competitive submissions, or applications - unless AI assistance is explicitly permitted and disclosed.",[26,1630,1632],{"id":1631},"_4-respect-the-privacy-of-others",[15,1633,1634],{},"4. Respect the privacy of others",[19,1636,1637],{},"When sharing Content generated by eustella, you must not disclose personal data of other individuals without a lawful basis under the GDPR. This is particularly important when:",[19,1639,1640],{},"Content includes personal data retrieved from Connected Services (such as calendar entries, contact details, or files from cloud storage) that relates to people other than you.",[19,1642,1643],{},"Content includes information about identifiable individuals that was part of your Input or derived from your conversations with eustella.",[19,1645,1646],{},"You use eustella's agentic features to send communications, share documents, or take actions that affect other people. Before eustella sends any content to or about another person, ensure that doing so is lawful, appropriate, and respectful of their privacy.",[26,1648,1650],{"id":1649},"_5-content-shared-through-agentic-features",[15,1651,1652],{},"5. Content shared through agentic features",[19,1654,1655],{},"When eustella acts on your behalf - for example by sending an email, scheduling a meeting, posting a message, or sharing a file - the Content of that action is shared with third parties. The following rules apply:",[19,1657,1658,1661],{},[15,1659,1660],{},"You authorise the sharing."," By confirming an agentic action, you instruct eustella to share the relevant Content on your behalf. You are responsible for reviewing the content and the recipient before confirming.",[19,1663,1664,1667],{},[15,1665,1666],{},"Disclosure of AI involvement."," When eustella sends a communication on your behalf, the communication should not create the false impression that it was personally written by you if that distinction would materially affect the recipient. Where appropriate, consider including a note that the message was drafted with AI assistance.",[19,1669,1670,1672],{},[15,1671,1408],{}," Content shared through Connected Services is subject to the terms and conditions of those services. eustella is not responsible for how third-party platforms process, display, or distribute content once it has been sent.",[26,1674,1676],{"id":1675},"_6-content-involving-third-party-intellectual-property",[15,1677,1678],{},"6. Content involving third-party intellectual property",[19,1680,1681],{},"You may not use eustella to generate and share content that infringes the intellectual property rights of others. This includes reproducing substantial portions of copyrighted works, generating content that imitates the distinctive style of a creator in a way that creates confusion about the source, or using trademarks in a misleading manner.",[19,1683,1684],{},"Where eustella's Output includes or is based on content from third-party sources (for example, information retrieved through Connected Services or referenced in Output), you are responsible for ensuring that your use and sharing of that content complies with any applicable licences, terms of use, or legal restrictions.",[26,1686,1688],{"id":1687},"_7-content-shared-publicly",[15,1689,1690],{},"7. Content shared publicly",[19,1692,1693],{},"If you share eustella's Output publicly - for example on social media, in a blog post, in a publication, or in a public presentation - the following additional expectations apply:",[19,1695,1696,1699],{},[15,1697,1698],{},"Accuracy."," You bear sole responsibility for verifying factual claims before publishing them. eustella's Output should not be treated as a verified source.",[19,1701,1702,1705],{},[15,1703,1704],{},"Attribution."," You are not required to attribute content to eustella, but you must not attribute it to another person or source if that attribution would be false or misleading.",[19,1707,1708,1711],{},[15,1709,1710],{},"No endorsement."," Sharing Output does not imply that eustella, AI Newsrooms Technology GmbH, or any affiliated entity endorses, verifies, or takes responsibility for the content.",[26,1713,1715],{"id":1714},"_8-content-in-professional-and-regulated-contexts",[15,1716,1717],{},"8. Content in professional and regulated contexts",[19,1719,1720],{},"If you use eustella to assist with work in a professional or regulated context - such as legal, medical, financial, journalistic, or academic work - you remain fully responsible for the final output and for complying with all applicable professional and regulatory obligations. See also Section 5 of the eustella Service Terms (Regulated Professional Activities).",[19,1722,1723],{},"In particular:",[19,1725,1726],{},"In journalism and public-interest publishing, AI-generated text must be disclosed where it informs the public on matters of public interest and has not been subject to effective human editorial control.",[19,1728,1729],{},"In academic and educational settings, you must comply with your institution's policies on the use of AI tools. Submitting AI-generated work as your own without disclosure may constitute academic misconduct.",[19,1731,1732],{},"In legal and regulatory filings, you are responsible for the accuracy and admissibility of all content. Do not submit AI-generated content to courts, authorities, or regulatory bodies without appropriate review by a qualified professional.",[26,1734,1736],{"id":1735},"_9-our-right-to-act",[15,1737,1738],{},"9. Our right to act",[19,1740,1741],{},"We may remove, restrict, or flag content shared through eustella if we become aware that it violates this Sharing & Publication Policy, the Usage Policies, or applicable law. We may also suspend or terminate the accounts of users who repeatedly or seriously violate this policy.",[26,1743,1745],{"id":1744},"_10-report-violations",[15,1746,1747],{},"10. Report violations",[19,1749,1750,1751,44],{},"If you encounter content shared by another eustella user that you believe violates this policy, please report it to ",[40,1752,1754],{"href":1753},"mailto:safety@eustella.com","safety@eustella.com",[19,1756,197],{},{"title":199,"searchDepth":200,"depth":200,"links":1758},[1759],{"id":1557,"depth":200,"text":1560,"children":1760},[1761,1762,1763,1764,1765,1766,1767,1768,1769,1770],{"id":1571,"depth":205,"text":1574},{"id":1580,"depth":205,"text":1583},{"id":1613,"depth":205,"text":1616},{"id":1631,"depth":205,"text":1634},{"id":1649,"depth":205,"text":1652},{"id":1675,"depth":205,"text":1678},{"id":1687,"depth":205,"text":1690},{"id":1714,"depth":205,"text":1717},{"id":1735,"depth":205,"text":1738},{"id":1744,"depth":205,"text":1747},{},"\u002Fservices\u002Fsharing-and-publication-policy",{"title":1552,"description":199},"services\u002Fsharing-and-publication-policy","bY0oo6QTXSElvMiyfdgb9k0xxnA2kVwK2yf-xiehRZE",{"id":1777,"title":1778,"body":1779,"description":199,"effectiveDate":211,"extension":212,"meta":2417,"navigation":214,"parent":211,"path":2418,"seo":2419,"stem":2420,"__hash__":2421},"services\u002Fservices\u002Fterms-of-use.md","Terms of Use",{"type":8,"value":1780,"toc":2400},[1781,1787,1789,1792,1795,1798,1801,1807,1810,1817,1821,1828,1831,1837,1840,1882,1888,1894,1900,1906,1912,1918,1924,1953,1959,1965,1971,1977,1983,1989,1995,2001,2007,2013,2019,2024,2027,2044,2050,2053,2059,2065,2071,2077,2083,2091,2094,2102,2105,2111,2117,2123,2129,2135,2141,2155,2161,2169,2175,2181,2187,2193,2213,2216,2225,2231,2240,2246,2249,2255,2258,2264,2271,2278,2284,2293,2299,2305,2311,2314,2320,2323,2326,2332,2338,2344,2347,2350,2353,2359,2362,2368,2376,2383,2386,2389,2392,2395,2398],[11,1782,1784],{"id":1783},"eustella-terms-of-use",[15,1785,1786],{},"eustella Terms of Use",[19,1788,1296],{},[19,1790,1791],{},"Thank you for using eustella!",[19,1793,1794],{},"These Terms of Use (\"Terms\") apply to your use of eustella and its associated services, including our mobile applications, web interfaces, AI agent features, and any related software, technology, and websites (\"Services\"). You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Services.",[19,1796,1797],{},"Our Business Terms govern use of eustella for businesses and organisations.",[19,1799,1800],{},"Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.",[26,1802,1804],{"id":1803},"who-we-are",[15,1805,1806],{},"Who we are",[19,1808,1809],{},"eustella is built by AI Newsrooms Technology GmbH - a European AI company based in Vienna, Austria. Our mission is to build a trustworthy, sovereign AI agent for Europeans - private, transparent, and independent. For more information, visit eustella.com.",[19,1811,1812,1814,1816],{},[15,1813,262],{},[1023,1815],{},"\nSchönbrunner Straße 231, 1120 Vienna,",[19,1818,266,1819],{},[40,1820,835],{"href":834},[19,1822,1823,1824],{},"Company register: ",[1825,1826,1827],"span",{},"FN number",[19,1829,1830],{},"Commercial Court of Vienna",[26,1832,1834],{"id":1833},"additional-service-specific-terms",[15,1835,1836],{},"Additional Service-specific Terms",[19,1838,1839],{},"Depending on the specific Service or features you use, additional terms and policies may apply. The key ones to be aware of, and which form part of these Terms, are described below:",[90,1841,1842,1852,1861,1870,1876],{},[93,1843,1844,1847,1848],{},[15,1845,1846],{},"Usage Policy",": these policies explain how you may use our Services and Content. ",[40,1849,1846],{"href":1850,"rel":1851},"https:\u002F\u002Feustella.com\u002Fservices\u002Fusage-policy",[246],[93,1853,1854,1856,1857],{},[15,1855,1285],{},": these terms apply when you use certain Services or features. ",[40,1858,1293],{"href":1859,"rel":1860},"https:\u002F\u002Feustella.com\u002Fservices\u002Fservice-terms",[246],[93,1862,1863,1865,1866],{},[15,1864,1552],{},": this policy sets out rules for when you share Content. ",[40,1867,1560],{"href":1868,"rel":1869},"https:\u002F\u002Feustella.com\u002Fservices\u002Fsharing-and-publication-policy",[246],[93,1871,1872,1875],{},[15,1873,1874],{},"Brand Guidelines",": these guidelines explain how you may use our name and logo.",[93,1877,1878,1881],{},[15,1879,1880],{},"Safety Guidelines",": these guidelines explain the capabilities and limitations of AI, responsible use, and risks associated with AI-generated content and AI agents.",[26,1883,1885],{"id":1884},"registration-and-access",[15,1886,1887],{},"Registration and access",[19,1889,1890,1893],{},[15,1891,1892],{},"Minimum age."," You must be at least 14 years old to use the Services.",[19,1895,1896,1899],{},[15,1897,1898],{},"Registration."," You must provide accurate and complete information to register for an account. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.",[19,1901,1902,1905],{},[15,1903,1904],{},"Account creation."," You may create an account using an email address and password, or by authenticating through a supported third-party identity provider (such as Google or Apple). When you authenticate through a third-party provider, we receive limited profile information (such as your name and email address) in accordance with that provider's terms and our Privacy Policy.",[26,1907,1909],{"id":1908},"using-our-services",[15,1910,1911],{},"Using our Services",[19,1913,1914,1917],{},[15,1915,1916],{},"What you can do."," Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as the Service-specific terms and policies listed above.",[19,1919,1920,1923],{},[15,1921,1922],{},"What you cannot do."," You may not use our Services for any illegal, harmful, or abusive activity. For example, you are prohibited from:",[90,1925,1926,1929,1932,1935,1938,1941,1944,1947,1950],{},[93,1927,1928],{},"Using our Services in a way that infringes, misappropriates, or violates anyone's rights.",[93,1930,1931],{},"Misusing our reporting or appeals processes, including providing manifestly unfounded submissions.",[93,1933,1934],{},"Modifying, copying, leasing, selling, or distributing any of our Services.",[93,1936,1937],{},"Attempting to or assisting anyone to reverse engineer, decompile, or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).",[93,1939,1940],{},"Automatically or programmatically extracting data or Output (defined below).",[93,1942,1943],{},"Representing that Output was made purely by a human when it was not.",[93,1945,1946],{},"Interfering with or disrupting our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.",[93,1948,1949],{},"Using our Services or Output to develop AI models that compete with eustella.",[93,1951,1952],{},"Using agentic features to perform actions you are not authorised to perform, or to circumvent access controls of any connected third-party service.",[19,1954,1955,1958],{},[15,1956,1957],{},"Agentic features."," Our Services may include agentic capabilities that can perform tasks and take actions on your behalf, including interacting with third-party services you have connected (such as calendars, cloud storage, or other applications). When you enable agentic features, you authorise the proactive action of your eustella agent to act on your behalf within the scope of the permissions you grant. You remain responsible for all actions taken by the agent on your behalf and should review the agent's actions regularly.",[19,1960,1961,1964],{},[15,1962,1963],{},"Third-party services."," Our Services allow you to connect third-party applications, platforms, and services (\"Third-Party Services\"). When you connect a Third-Party Service, you authorise eustella to access and interact with that service on your behalf, within the scope of the permissions you grant. Third-Party Services are subject to their own terms and privacy policies. We are not responsible for the content, functionality, security, or practices of any Third-Party Service you connected to eustella. You may disconnect any Third-Party Service at any time through your account settings.",[19,1966,1967,1970],{},[15,1968,1969],{},"Software."," Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you're using the latest version. Our software may include open-source software that is governed by its own licences that we have made available to you.",[19,1972,1973,1976],{},[15,1974,1975],{},"Feedback."," We appreciate your feedback about our Services, but you agree that we may use it to provide, maintain, develop, and improve our Services, without compensation to you.",[26,1978,1980],{"id":1979},"content",[15,1981,1982],{},"Content",[19,1984,1985,1988],{},[15,1986,1987],{},"Your content."," You may provide input to the Services (\"Input\"), and receive output from the Services based on the Input (\"Output\"). Input and Output are collectively \"Content\". You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide Input to our Services.",[19,1990,1991,1994],{},[15,1992,1993],{},"Ownership of content."," As between you and eustella, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any and possible by law, in and to Output.",[19,1996,1997,2000],{},[15,1998,1999],{},"Similarity of content."," Due to the nature of artificial intelligence, Output may not be original and other users may receive similar output from our Services. Our assignment above does not extend to other users' output or any Third-Party Output.",[19,2002,2003,2006],{},[15,2004,2005],{},"Our use of content."," We may use your Content to provide, maintain, and improve our Services, to comply with applicable law, to enforce our terms and policies, and to keep our Services safe. We use your Content solely to operate the Services for you.",[19,2008,2009,2012],{},[15,2010,2011],{},"No model training on your data."," We do not use your Content - including your conversations, documents, files, or any data from connected Third-Party Services - to train, fine-tune, or improve AI models. Your data is yours and stays yours. In the future, we may allow an option to voluntarily opt-in to model training, if you or other users want to help create the next generation of European AI Models.",[19,2014,2015,2018],{},[15,2016,2017],{},"Content moderation."," We use automated systems and human review to identify and address content that violates our Terms, including our Usage Policies. If we become aware of violations, we may remove or restrict content, limit your access to features, or suspend or terminate your account.",[19,2020,2021,2023],{},[15,2022,1698],{}," Artificial intelligence and machine learning are rapidly evolving fields. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in Output that does not accurately reflect real people, places, or facts.",[19,2025,2026],{},"When you use our Services you understand and agree:",[90,2028,2029,2032,2035,2038,2041],{},[93,2030,2031],{},"Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.",[93,2033,2034],{},"You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.",[93,2036,2037],{},"You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.",[93,2039,2040],{},"Our Services may provide incomplete, incorrect, or offensive Output that does not represent eustella's views. In that case users may report this behavior which will allow us to increase the safety and performance of our Services. If Output references any third-party products or services, it does not mean the third party endorses or is affiliated with eustella.",[93,2042,2043],{},"When using agentic features that take real-world actions (such as sending messages, modifying files, or interacting with connected services), you should exercise particular care and review the agent's proposed actions before confirming them.",[26,2045,2047],{"id":2046},"our-ip-rights",[15,2048,2049],{},"Our IP rights",[19,2051,2052],{},"We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines.",[26,2054,2056],{"id":2055},"paid-accounts",[15,2057,2058],{},"Paid accounts",[19,2060,2061,2064],{},[15,2062,2063],{},"Paid subscriptions."," Some of our Services allow you to purchase paid subscriptions to benefit from enhanced features and functionalities (the \"Benefits\"). The exact nature of the Benefits differs between Services and will be made clear to you before purchase. You can manage your paid subscription from your account settings.",[19,2066,2067,2070],{},[15,2068,2069],{},"Fees."," All charges, including subscription fees, will be made clear to you before purchase. All prices are inclusive of applicable VAT unless stated otherwise.",[19,2072,2073,2076],{},[15,2074,2075],{},"Billing."," If you sign up for a paid subscription or purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.",[19,2078,2079,2082],{},[15,2080,2081],{},"Right of withdrawal (cooling-off period)."," If you are a consumer habitually resident in the EU or EEA and you purchase a paid subscription, you have the right to withdraw from the contract within 14 days from the day on which the contract was concluded, without giving any reason and without incurring any costs other than those described below.",[19,2084,2085,2086,2090],{},"To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement before the 14-day period has expired. You may use the model withdrawal form set out at the end of these Terms, but doing so is not obligatory — any clear statement is sufficient, including an email to ",[40,2087,2089],{"href":2088},"mailto:support@eustella.com","support@eustella.com",", an in-product withdrawal request, or a letter sent to our address above. To meet the withdrawal deadline, it is enough for you to send your communication concerning the exercise of your right of withdrawal before the 14-day period expires.",[19,2092,2093],{},"If, at the moment of purchase, you expressly request that we begin providing the paid Services during the 14-day cooling-off period and you acknowledge that you will lose your right of withdrawal once the Services have been fully performed, then:",[90,2095,2096,2099],{},[93,2097,2098],{},"if you withdraw before the Services have been fully performed, you must pay an amount which is in proportion to the part of the Services already provided up to the time you communicated your withdrawal, calculated on the basis of the total subscription price agreed in the contract; and",[93,2100,2101],{},"once the Services have been fully performed within the 14-day period (which, for a periodic subscription, means the end of that subscription period), you lose the right of withdrawal in respect of that performance, in accordance with Article 16(a) of Directive 2011\u002F83\u002FEU.",[19,2103,2104],{},"If you do not make that express request and acknowledgment, you remain entitled to a full refund within the 14-day period, regardless of any usage during it.",[19,2106,2107,2110],{},[15,2108,2109],{},"Refund."," If you withdraw from the contract within the 14-day period, we will reimburse you all payments received from you, less any proportionate amount as described above, without undue delay and in any event no later than 14 days after the day on which we are informed of your withdrawal. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.",[19,2112,2113,2116],{},[15,2114,2115],{},"Cancellation outside the cooling-off period."," Following the 14-day cooling-off period, you can cancel your paid subscription at any time by updating your account settings. You will not be charged after you cancel. You will continue to have access to the Benefits until the end of the subscription period you have paid for, at which point your cancellation will become effective. Unless we specify otherwise or unless required by your statutory rights, you will not receive a refund or service credit for any days between the day you cancel and the last day of the subscription period you have paid for.",[19,2118,2119,2122],{},[15,2120,2121],{},"Price changes."," We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days' notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.",[26,2124,2126],{"id":2125},"termination-and-suspension",[15,2127,2128],{},"Termination and suspension",[19,2130,2131,2134],{},[15,2132,2133],{},"Your rights."," You can stop using our Services and end your relationship with eustella at any time by closing your account and stopping your use of the Services. Instructions for how to do this are available in your account settings. If you are an EU-based consumer who has just accepted these Terms, your 14-day right of withdrawal is described in the \"Right of withdrawal (cooling-off period)\" section above.",[19,2136,2137,2140],{},[15,2138,2139],{},"Our rights."," We may take action to restrict, suspend, or terminate your access to our Services or close your account if we determine, acting reasonably and objectively:",[90,2142,2143,2146,2149,2152],{},[93,2144,2145],{},"You breached these Terms, including our Usage Policies.",[93,2147,2148],{},"We must do so to comply with the law.",[93,2150,2151],{},"Your use of our Services could cause risk or harm to eustella, our users, or anyone else.",[93,2153,2154],{},"Your account has been inactive for over a year and you do not have a paid account.",[19,2156,2157,2160],{},[15,2158,2159],{},"Notice."," If we terminate your account, we will make reasonable efforts to notify you in advance so you can export your Content or data from the Services, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to eustella or anyone else, or we are legally prohibited from doing so.",[19,2162,2163,2166,2167,44],{},[15,2164,2165],{},"Appeals."," If you believe we have suspended or terminated your account in error, you can file an appeal by contacting ",[40,2168,2089],{"href":2088},[26,2170,2172],{"id":2171},"our-commitments-to-you",[15,2173,2174],{},"Our commitments to you",[19,2176,2177,2180],{},[15,2178,2179],{},"How we provide the Services."," We commit to provide the Services to you with reasonable skill and care and to act with professional diligence. We do not promise to offer the Services forever or in their current form for any particular period of time.",[19,2182,2183,2186],{},[15,2184,2185],{},"Liability."," Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is caused by our breach of these Terms or reasonably foreseeable at the time of entering into these Terms. We do not take responsibility for loss or damage caused by events beyond our reasonable control. We do not exclude or limit our liability to you in any way where it would be unlawful for us to do so. You still have the full protections of the laws applicable to you.",[19,2188,2189,2192],{},[15,2190,2191],{},"Your statutory rights."," You have certain statutory rights as an European Citizen that cannot be limited or excluded by these Terms. These Terms are in no way intended to affect or restrict those rights. Some, but not all of those rights, include:",[90,2194,2195,2198,2201,2204,2207,2210],{},[93,2196,2197],{},"the right to withdraw from a distance contract within 14 days without giving any reason (EU Consumer Rights Directive);",[93,2199,2200],{},"protection against unfair contract terms that create a significant imbalance to your detriment (EU Unfair Contract Terms Directive, Austrian Consumer Protection Act \u002F KSchG);",[93,2202,2203],{},"protection against unfair, misleading, or aggressive commercial practices (EU Unfair Commercial Practices Directive);",[93,2205,2206],{},"the right to access, rectify, erase, restrict, and port your personal data, and to object to its processing (EU General Data Protection Regulation);",[93,2208,2209],{},"the right to clear, comprehensible pre-contractual information before you are bound by the contract (EU Consumer Rights Directive); and",[93,2211,2212],{},"any additional rights provided under the laws of your country of residence that apply to you as a consumer.",[19,2214,2215],{},"This list is provided for your convenience, does not constitute legal advice and might not be exhaustive. In case of any conflict between these Terms and your mandatory statutory rights, your statutory rights prevail.",[19,2217,2218,2221,2222,2224],{},[15,2219,2220],{},"Consumer guarantee."," EU consumer laws provide you with a legal guarantee covering the Services. If you have questions about your legal guarantee, please contact ",[40,2223,2089],{"href":2088}," or look at our FAQ section.",[26,2226,2228],{"id":2227},"dispute-resolution",[15,2229,2230],{},"Dispute resolution",[19,2232,2233,2236,2237,2239],{},[15,2234,2235],{},"Informal resolution first."," If we have a dispute, we would first like to understand and try to address your concerns before any formal proceedings. Please contact us at ",[40,2238,835],{"href":834},". We will make good-faith efforts to resolve the matter within 30 days of receiving your notice.",[19,2241,2242,2245],{},[15,2243,2244],{},"Governing law."," These Terms and any dispute or claim arising out of or in connection with these Terms or the Services (including non-contractual disputes or claims, and including their subject matter or formation) are governed by and construed in accordance with the laws of Austria, excluding its conflict-of-law rules.",[19,2247,2248],{},"If you are a consumer habitually resident in an EU or EEA Member State, you additionally enjoy the protection of any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer under the mandatory laws that apply to you.",[19,2250,2251,2254],{},[15,2252,2253],{},"Users within the European Economic Area."," If you are a consumer habitually resident in an EEA Member State, you may bring proceedings against us in the courts of your country of residence, and we may only bring proceedings against you in the courts of the Member State in which you are domiciled. This is required by the Brussels Ia Regulation (EU) No. 1215\u002F2012 and cannot be overridden by these Terms.",[19,2256,2257],{},"If you are not a consumer (for example, you use eustella for business or professional purposes) and are established within the EEA, you agree that the courts of Vienna, Austria, shall have exclusive jurisdiction.",[19,2259,2260,2263],{},[15,2261,2262],{},"Users outside the European Economic Area."," If you reside outside the European Economic Area, the following hierarchy applies to any dispute between you and eustella that cannot be resolved informally:",[19,2265,2266,2267,2270],{},"(1) ",[15,2268,2269],{},"Default — mandatory individual arbitration."," Any such dispute, claim, or controversy arising out of or in connection with these Terms or the Services shall be resolved exclusively through binding individual arbitration, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) to the extent you reside in the United States, and by Austrian arbitration law (§§ 577 et seq. ZPO) for all other users outside the EEA. Arbitration shall be administered by the Vienna International Arbitral Centre (VIAC) under its Rules of Arbitration in effect at the time the arbitration is commenced. The seat of arbitration shall be Vienna, Austria. The language of the arbitration shall be English. The arbitration shall be conducted by a sole arbitrator.",[19,2272,2273,2274,2277],{},"(2) ",[15,2275,2276],{},"Fallback — Vienna courts."," The courts of Vienna, Austria, shall have exclusive jurisdiction only in the limited cases where (a) you have validly opted out of arbitration under the procedure described below, or (b) a particular claim is severed from arbitration because the class action waiver below is found unenforceable as to that claim.",[19,2279,2280,2283],{},[15,2281,2282],{},"Class action waiver."," If you reside outside the European Economic Area, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us. If this waiver is found to be unenforceable with respect to a particular claim, that claim — and only that claim — shall be severed and may proceed in court, while all other claims remain subject to individual arbitration.",[19,2285,2286,2289,2290,2292],{},[15,2287,2288],{},"30-day opt-out."," If you reside outside the EEA, you may opt out of the mandatory arbitration and class action waiver provisions by sending written notice to ",[40,2291,835],{"href":834}," within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your eustella account, and a clear statement that you wish to opt out. If you opt out, the Vienna courts referred to in subsection (2) above will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Services.",[19,2294,2295,2298],{},[15,2296,2297],{},"Alternative dispute resolution for EEA users."," If you reside in the EEA, you may also raise a dispute with an alternative dispute resolution body. The Internet Ombudsperson (Österreichisches Institut für angewandte Telekommunikation) is the competent out-of-court dispute resolution body in Austria for disputes arising from contracts entered into online.",[26,2300,2302],{"id":2301},"general-terms",[15,2303,2304],{},"General terms",[19,2306,2307,2310],{},[15,2308,2309],{},"Assignment."," You may not assign or transfer any rights or obligations under these Terms without our prior written consent.",[19,2312,2313],{},"We may assign or transfer our rights or obligations under these Terms (a) by operation of law in connection with a merger or demerger of AI Newsrooms Technology GmbH (universal succession), or (b) in connection with a sale of all or substantially all of our assets or the business associated with the Services to a successor in interest. If you are a consumer, we will not transfer our obligations or this contract to a not-individually-named third party with debt-discharging effect without your express consent, in line with § 6 Abs 2 Z 2 of the Austrian Consumer Protection Act (KSchG) and equivalent mandatory provisions of EU consumer protection law. In any case, your statutory rights as a consumer will not be affected by any assignment.",[19,2315,2316,2319],{},[15,2317,2318],{},"Changes to these Services."," We are continuously working to maintain and improve our Services. We may make modifications to the Services that are necessary to keep the Services in conformity with these Terms (for example, security updates, bug fixes, and performance improvements) at any time and at no additional cost to you.",[19,2321,2322],{},"Beyond such conformity-maintaining changes, we may also modify the Services where we have a valid reason to do so — including, for example, to adapt the Services to a new technical environment, to changes in the number of users, or to new legal or regulatory requirements; to add, replace, or discontinue features; or to align the Services with our product roadmap. Any such modification will be made at no extra cost to you, and we will inform you in a clear and comprehensible manner.",[19,2324,2325],{},"If a modification negatively affects your access to or use of the Services in more than a minor way, we will give you reasonable advance notice on a durable medium (for example, by email) of the features and timing of the modification, and of your right to terminate the contract free of charge within 30 days of receiving the notice or of the modification taking effect, whichever is later. This is in line with Article 19 of Directive (EU) 2019\u002F770. If you have purchased a paid subscription and you terminate on this basis, we will reimburse the unused portion of any pre-paid fees on a pro-rata basis.",[19,2327,2328,2331],{},[15,2329,2330],{},"Changes to these Terms."," We may update these Terms from time to time. We will give you at least 30 days' advance notice of any material change, either via email or an in-product notification. Material changes will only apply going forward. If you do not agree to a material change, you may stop using the Services and terminate your account before the changes take effect; if you continue to use the Services after the effective date, you accept the updated Terms.",[19,2333,2334,2337],{},[15,2335,2336],{},"Trade controls."," You must comply with all applicable trade laws, including sanctions and export control laws.",[26,2339,2341],{"id":2340},"severability",[15,2342,2343],{},"Severability",[19,2345,2346],{},"If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect, provided that the Terms can reasonably continue to operate without the severed provision.",[19,2348,2349],{},"Where a provision is found to be unfair within the meaning of Directive 93\u002F13\u002FEEC on unfair terms in consumer contracts (as implemented by the Austrian Consumer Protection Act \u002F KSchG), it shall not be binding on you as a consumer. We will not seek to replace it with a substitute term that approximates our original intent. Any gap resulting from the removal of an unfair term shall be governed by the applicable statutory provisions of Austrian law.",[19,2351,2352],{},"If the removal of any provision would make these Terms as a whole incapable of being performed or eustella cannot reasonably provide the services under certain provisions, both parties may terminate the contractual relationship by giving written notice to the other.",[26,2354,2356],{"id":2355},"annex-model-withdrawal-form",[15,2357,2358],{},"Annex: Model withdrawal form",[19,2360,2361],{},"(Complete and return this form only if you wish to withdraw from the contract.)",[19,2363,2364,2365,2367],{},"— To AI Newsrooms Technology GmbH, Schönbrunner Straße 231, 1120 Vienna, Austria, ",[40,2366,835],{"href":834},":",[19,2369,2370,2371,2375],{},"— I\u002FWe (",[2372,2373,2374],"em",{},") hereby give notice that I\u002FWe (",") withdraw from my\u002Four (*) contract for the provision of the following service:",[19,2377,2378,2379,2382],{},"— Ordered on (",[2372,2380,2381],{},")\u002Freceived on (","):",[19,2384,2385],{},"— Name of consumer(s):",[19,2387,2388],{},"— Address of consumer(s):",[19,2390,2391],{},"— Signature of consumer(s) (only if this form is notified on paper):",[19,2393,2394],{},"— Date:",[19,2396,2397],{},"(*) Delete as appropriate.",[19,2399,197],{},{"title":199,"searchDepth":200,"depth":200,"links":2401},[2402],{"id":1783,"depth":200,"text":1786,"children":2403},[2404,2405,2406,2407,2408,2409,2410,2411,2412,2413,2414,2415,2416],{"id":1803,"depth":205,"text":1806},{"id":1833,"depth":205,"text":1836},{"id":1884,"depth":205,"text":1887},{"id":1908,"depth":205,"text":1911},{"id":1979,"depth":205,"text":1982},{"id":2046,"depth":205,"text":2049},{"id":2055,"depth":205,"text":2058},{"id":2125,"depth":205,"text":2128},{"id":2171,"depth":205,"text":2174},{"id":2227,"depth":205,"text":2230},{"id":2301,"depth":205,"text":2304},{"id":2340,"depth":205,"text":2343},{"id":2355,"depth":205,"text":2358},{},"\u002Fservices\u002Fterms-of-use",{"title":1778,"description":199},"services\u002Fterms-of-use","6zUMfblGT_S6Mar1N-4PONKkOm4FXacEmBwVCeNu1V4",{"id":2423,"title":2424,"body":2425,"description":199,"effectiveDate":211,"extension":212,"meta":2859,"navigation":214,"parent":211,"path":2860,"seo":2861,"stem":2862,"__hash__":2863},"services\u002Fservices\u002Ftrust.md","Trust Center",{"type":8,"value":2426,"toc":2848},[2427,2433,2435,2438,2441,2447,2452,2457,2463,2469,2478,2484,2487,2498,2504,2513,2522,2530,2545,2554,2563,2569,2572,2606,2611,2669,2675,2678,2705,2711,2714,2745,2751,2771,2777,2780,2846],[11,2428,2430],{"id":2429},"eustella-trust-center",[15,2431,2432],{},"eustella Trust Center",[19,2434,1296],{},[19,2436,2437],{},"This Trust Center is the place to go when something feels off while using eustella, when you need to understand how your data is handled, or when you want to see what safety and privacy commitments we actually stand behind. It is grouped by the kind of problem you might have.",[19,2439,2440],{},"If you came here with a specific concern, jump to the section that matches it. If you just want the overview, start at the top.",[26,2442,2444],{"id":2443},"_1-what-we-commit-to",[15,2445,2446],{},"1. What we commit to",[19,2448,2449,2451],{},[15,2450,378],{}," Your conversations, files, preferences, and data from any services you connect are not used to train, fine-tune, or improve AI models.",[19,2453,2454,2456],{},[15,2455,384],{}," We do not rent or trade your personal data, and eustella does not run advertising.",[19,2458,2459,2462],{},[15,2460,2461],{},"GDPR rights apply in full."," You can access, correct, export, delete, or restrict your data at any time, and we respond within one month.",[19,2464,2465,2468],{},[15,2466,2467],{},"We use open-source AI models we run ourselves."," This means we can tell you which model generated a response, where it ran, and what it has access to.",[19,2470,2471,2474,2475,2477],{},[15,2472,2473],{},"Closed beta."," eustella is currently in a closed beta testing phase. Access is invitation-only. Your privacy rights and safety commitments apply in full during the beta - see ",[40,2476,1285],{"href":1546}," for beta-specific conditions.",[26,2479,2481],{"id":2480},"_2-problems-with-ai-responses",[15,2482,2483],{},"2. Problems with AI responses",[19,2485,2486],{},"AI systems are not perfect. eustella will sometimes give you answers that are wrong, misleading, biased, or inappropriate. Here is how to recognise the common failure modes and what to do about each one.",[19,2488,2489,2492,2493,2497],{},[15,2490,2491],{},"Hallucinations - eustella made something up."," Large language models generate text that sounds plausible even when the underlying facts are wrong. eustella can invent quotes, citations, dates, statistics, names, laws, or entire events. Treat any factual claim from eustella as a starting point to verify, not as a source of truth - especially for medical, legal, financial, safety-critical, or news-related questions. If you spot a hallucination, delete or regenerate the response, and report it to us if it is about an identifiable person or caused real harm. See the ",[40,2494,2496],{"href":2495},"\u002Fai-models\u002Fsafety","AI Safety Guide"," for a full treatment.",[19,2499,2500,2503],{},[15,2501,2502],{},"Sycophancy - eustella is agreeing with you too much."," LLMs tend to tell users what they want to hear. If eustella has changed its mind as soon as you pushed back, or validated a plan you suspect is flawed, take its agreement with a grain of salt. Ask it to argue the opposite position or to list the strongest objections. If you need an honest second opinion, do not rely on eustella alone.",[19,2505,2506,2509,2510,2512],{},[15,2507,2508],{},"Bias or stereotyping."," Models trained on internet-scale data reflect the biases present in that data. If eustella produces a response that stereotypes a group, reinforces prejudice, or treats a protected characteristic unfairly, please report it to ",[40,2511,2089],{"href":2088}," with the full prompt and response. Do not just regenerate and move on - we can only fix what we see.",[19,2514,2515,2518,2519,2521],{},[15,2516,2517],{},"Inaccurate personal information about you."," If eustella has saved an incorrect fact about you (in personalisation) or generated incorrect content about you within a conversation, you have the right to correct it under Art. 16 GDPR. You can edit saved preferences directly in the app, delete the conversation, or email ",[40,2520,61],{"href":60}," to request a formal rectification.",[19,2523,2524,2527,2528,44],{},[15,2525,2526],{},"Inaccurate information about another person."," If eustella generates false or defamatory content about a third party, do not share or publish it. If you believe you have already shared a response containing such content, delete it where possible and email ",[40,2529,2089],{"href":2088},[19,2531,2532,2535,2536,2539,2540,2542,2543,44],{},[15,2533,2534],{},"Unsafe, harmful, or illegal output."," If eustella produces content that violates our ",[40,2537,1846],{"href":2538},"\u002Fservices\u002Fusage-policy"," - for example content that could facilitate self-harm, violence, child sexual abuse material, or illegal activity - stop using that conversation immediately and report it to ",[40,2541,2089],{"href":2088},". Include the prompt, the response, and any context. Child safety reports can also go to ",[40,2544,762],{"href":761},[19,2546,2547,2550,2551,2553],{},[15,2548,2549],{},"Jailbreak or prompt-injection attempts."," If you see a response where eustella appears to follow instructions hidden in a document, web page, or file you uploaded - instead of your instructions - that may be a prompt injection. Report it to ",[40,2552,785],{"href":784}," so we can look at the safety pipeline.",[19,2555,2556,2559,2560,2562],{},[15,2557,2558],{},"You are not sure which of the above applies."," Send it to ",[40,2561,2089],{"href":2088}," and we will route it.",[26,2564,2566],{"id":2565},"_3-privacy-and-data-problems",[15,2567,2568],{},"3. Privacy and data problems",[19,2570,2571],{},"If something has gone wrong with your data, or you want to exercise a right you have under the GDPR.",[90,2573,2574,2582,2590,2597],{},[93,2575,2576,2581],{},[15,2577,2578],{},[40,2579,2580],{"href":42},"Privacy Policy (app)"," - What data we collect, why, on what legal basis, and for how long.",[93,2583,2584,2589],{},[15,2585,2586],{},[40,2587,2588],{"href":1279},"Sub-processors"," - Who processes data on our behalf.",[93,2591,2592,2596],{},[15,2593,2594],{},[40,2595,6],{"href":215}," - How to request full or partial deletion of your account and data.",[93,2598,2599,2605],{},[15,2600,2601],{},[40,2602,2604],{"href":2603},"\u002Fprivacy","Website Privacy Policy"," - The separate privacy notice for eustella.com.",[19,2607,2608],{},[15,2609,2610],{},"Typical situations and where to go.",[90,2612,2613,2624,2633,2641,2649,2657],{},[93,2614,2615,2618,2619,2621,2622,44],{},[15,2616,2617],{},"You want to delete your account or specific data"," - see ",[40,2620,6],{"href":215}," or email ",[40,2623,61],{"href":60},[93,2625,2626,2629,2630,2632],{},[15,2627,2628],{},"You want a copy of everything we hold about you"," - email ",[40,2631,61],{"href":60},". This is your right to access under Art. 15 GDPR. We respond within one month.",[93,2634,2635,2638,2639,44],{},[15,2636,2637],{},"eustella has an incorrect preference or memory about you"," - you can edit or clear it directly in the app, or email ",[40,2640,61],{"href":60},[93,2642,2643,2629,2646,2648],{},[15,2644,2645],{},"You suspect your account has been accessed by someone else",[40,2647,785],{"href":784}," immediately and change your password if you can still sign in.",[93,2650,2651,2629,2654,2656],{},[15,2652,2653],{},"You believe a minor under 14 is using eustella",[40,2655,762],{"href":761},". We will investigate and delete the account and data.",[93,2658,2659,2662,2663,2665,2666,2668],{},[15,2660,2661],{},"You want to complain about how we handle data"," - you can always email us at ",[40,2664,61],{"href":60},". You also have the right to lodge a complaint with your national data protection authority (in Austria: Österreichische Datenschutzbehörde, ",[40,2667,694],{"href":693},").",[26,2670,2672],{"id":2671},"_4-ai-models-and-how-eustella-works",[15,2673,2674],{},"4. AI models and how eustella works",[19,2676,2677],{},"If you want to understand what is actually generating the responses you see, or the principles we apply when choosing models.",[90,2679,2680,2689,2696],{},[93,2681,2682,2688],{},[15,2683,2684],{},[40,2685,2687],{"href":2686},"\u002Fai-models","AI Models"," - The models that power eustella, the role each one plays, and why we selected them.",[93,2690,2691,2695],{},[15,2692,2693],{},[40,2694,2496],{"href":2495}," - Hallucinations, sycophancy, best practices, and your rights when AI gets things wrong.",[93,2697,2698,2704],{},[15,2699,2700],{},[40,2701,2703],{"href":2702},"\u002Fsovereignty","Digital Sovereignty"," - Why we run open-source models on our own systems rather than routing requests to third-party APIs.",[26,2706,2708],{"id":2707},"_5-terms-policies-and-acceptable-use",[15,2709,2710],{},"5. Terms, policies, and acceptable use",[19,2712,2713],{},"The rules that govern using eustella, what we commit to, and what is not allowed.",[90,2715,2716,2723,2730,2737],{},[93,2717,2718,2722],{},[15,2719,2720],{},[40,2721,1778],{"href":2418}," - The agreement between you and eustella.",[93,2724,2725,2729],{},[15,2726,2727],{},[40,2728,1285],{"href":1546}," - Additional terms for specific features, including the current closed beta.",[93,2731,2732,2736],{},[15,2733,2734],{},[40,2735,1846],{"href":2538}," - What you may and may not do with eustella.",[93,2738,2739,2744],{},[15,2740,2741],{},[40,2742,2743],{"href":1772},"Sharing and Publication Policy"," - Rules for sharing or publishing content generated with eustella.",[26,2746,2748],{"id":2747},"_6-company-and-legal",[15,2749,2750],{},"6. Company and legal",[90,2752,2753,2762],{},[93,2754,2755,2761],{},[15,2756,2757],{},[40,2758,2760],{"href":2759},"\u002Fimprint","Imprint"," - Legal information about AI Newsrooms Technology GmbH, the company behind eustella.",[93,2763,2764,2770],{},[15,2765,2766],{},[40,2767,2769],{"href":2768},"\u002Fpress","Press & Brand Guidelines"," - Company boilerplate, logos, and contact for journalists and partners.",[26,2772,2774],{"id":2773},"_7-reporting-reference",[15,2775,2776],{},"7. Reporting reference",[19,2778,2779],{},"A quick reference for which address to use when something is wrong.",[2781,2782,2783,2797],"table",{},[2784,2785,2786],"thead",{},[2787,2788,2789,2794],"tr",{},[2790,2791,2793],"th",{"align":2792},"left","Situation",[2790,2795,2796],{"align":2792},"Where to report",[2798,2799,2800,2810,2819,2828,2837],"tbody",{},[2787,2801,2802,2806],{},[2803,2804,2805],"td",{"align":2792},"Hallucination, bias, unsafe output, content moderation issue",[2803,2807,2808],{"align":2792},[40,2809,2089],{"href":2088},[2787,2811,2812,2815],{},[2803,2813,2814],{"align":2792},"GDPR request (access, rectification, deletion, portability, objection)",[2803,2816,2817],{"align":2792},[40,2818,61],{"href":60},[2787,2820,2821,2824],{},[2803,2822,2823],{"align":2792},"Account takeover, suspected breach, prompt injection, vulnerability",[2803,2825,2826],{"align":2792},[40,2827,785],{"href":784},[2787,2829,2830,2833],{},[2803,2831,2832],{"align":2792},"A minor under 14 is using eustella",[2803,2834,2835],{"align":2792},[40,2836,762],{"href":761},[2787,2838,2839,2842],{},[2803,2840,2841],{"align":2792},"Legal claims, compliance, regulatory questions",[2803,2843,2844],{"align":2792},[40,2845,835],{"href":834},[19,2847,197],{},{"title":199,"searchDepth":200,"depth":200,"links":2849},[2850],{"id":2429,"depth":200,"text":2432,"children":2851},[2852,2853,2854,2855,2856,2857,2858],{"id":2443,"depth":205,"text":2446},{"id":2480,"depth":205,"text":2483},{"id":2565,"depth":205,"text":2568},{"id":2671,"depth":205,"text":2674},{"id":2707,"depth":205,"text":2710},{"id":2747,"depth":205,"text":2750},{"id":2773,"depth":205,"text":2776},{},"\u002Fservices\u002Ftrust",{"title":2424,"description":199},"services\u002Ftrust","MWZQJr-yvWUpKBoo6z1Ay_cYOiR_kQuytisXxJlNeks",{"id":2865,"title":1846,"body":2866,"description":199,"effectiveDate":211,"extension":212,"meta":3182,"navigation":214,"parent":211,"path":2538,"seo":3183,"stem":3184,"__hash__":3185},"services\u002Fservices\u002Fusage-policy.md",{"type":8,"value":2867,"toc":3170},[2868,2874,2876,2879,2885,2891,2900,2906,2909,2915,2918,2953,2959,2962,2982,2985,2991,2994,3020,3026,3029,3081,3087,3090,3110,3113,3119,3122,3136,3142,3145,3156,3162,3168],[11,2869,2871],{"id":2870},"eustella-usage-policies",[15,2872,2873],{},"eustella Usage Policies",[19,2875,232],{},[19,2877,2878],{},"These Usage Policies explain how you may - and may not - use eustella and its Services. They form part of the eustella Terms of Use.",[19,2880,2881,2884],{},[15,2882,2883],{},"We build for trust."," eustella is a European AI platform built on privacy, transparency, and safety. These Usage Policies reflect those values. They set clear expectations so that everyone can use eustella safely and responsibly.",[19,2886,2887,2890],{},[15,2888,2889],{},"Responsible use is shared."," We assume good faith from our users. These policies set a reasonable bar for acceptable use, but they are no substitute for your own legal obligations, professional duties, or ethical judgment. For guidance on the capabilities, limitations, and risks of AI - including hallucinations, over-reliance, and emotional attachment - please read our Safety Guidelines.",[19,2892,2893,2896,2897,2899],{},[15,2894,2895],{},"We enforce fairly."," We monitor and enforce these policies with privacy safeguards in place and clear review processes. Breaking or circumventing our rules may result in restricted access, suspension, or termination of your account. If you believe we made a mistake, you can appeal by contacting ",[40,2898,2089],{"href":2088},", and we will work to make things right.",[19,2901,2902,2905],{},[15,2903,2904],{},"We update as we learn."," People use AI in new ways every day. We update these policies to keep pace - to avoid being overly restrictive and to better protect our users. We reserve the right to restrict access where we reasonably believe it necessary to protect our Services, our users, or anyone else.",[19,2907,2908],{},"Your use of eustella must follow these Usage Policies:",[26,2910,2912],{"id":2911},"protect-people",[15,2913,2914],{},"Protect people",[19,2916,2917],{},"Everyone has a right to safety and security. You may not use eustella for:",[90,2919,2920,2923,2926,2929,2932,2935,2938,2941,2944,2947,2950],{},[93,2921,2922],{},"threats, intimidation, harassment, stalking, or defamation",[93,2924,2925],{},"promotion or facilitation of suicide, self-harm, or disordered eating",[93,2927,2928],{},"sexual violence or non-consensual intimate content",[93,2930,2931],{},"terrorism or violence, including hate-motivated violence",[93,2933,2934],{},"weapons development, procurement, or use, including conventional weapons or chemical, biological, radiological, nuclear, or explosive (CBRNE) materials",[93,2936,2937],{},"illicit activities, goods, or services",[93,2939,2940],{},"destruction, compromise, or breach of another person's or organisation's systems, networks, or property, including any form of malicious or abusive cyber activity",[93,2942,2943],{},"real-money gambling",[93,2945,2946],{},"provision of tailored advice that requires a professional licence - such as legal, medical, financial, or tax advice - without appropriate involvement by a licensed professional",[93,2948,2949],{},"unsolicited security or safety testing of eustella or any connected service",[93,2951,2952],{},"circumventing eustella's safety measures, content filters, or usage restrictions",[26,2954,2956],{"id":2955},"respect-privacy",[15,2957,2958],{},"Respect privacy",[19,2960,2961],{},"People are entitled to privacy. eustella is built on this principle. You may not use eustella to compromise the privacy of others, including to collect, aggregate, monitor, profile, or distribute any person's private or sensitive information without their authorisation. In particular, you may never use eustella for:",[90,2963,2964,2967,2970,2973,2976,2979],{},[93,2965,2966],{},"building or contributing to facial recognition databases without the data subject's explicit consent",[93,2968,2969],{},"real-time remote biometric identification of persons in publicly accessible spaces",[93,2971,2972],{},"using a person's likeness - including photorealistic images or voice - without their consent, in ways that could create confusion about authenticity",[93,2974,2975],{},"evaluating or classifying individuals based on their social behaviour, personal traits, or biometric data, including social scoring, profiling, or inferring sensitive attributes such as political opinions, religious beliefs, sexual orientation, or health status",[93,2977,2978],{},"inferring a person's emotions in workplaces or educational settings, except where strictly necessary for medical or safety reasons",[93,2980,2981],{},"assessing or predicting the risk that a person will commit a criminal offence based solely on personal traits or profiling",[19,2983,2984],{},"These prohibitions align with the practices prohibited under the EU Artificial Intelligence Act (Regulation (EU) 2024\u002F1689).",[26,2986,2988],{"id":2987},"keep-minors-safe",[15,2989,2990],{},"Keep minors safe",[19,2992,2993],{},"Children and young people deserve special protection. eustella is designed to prevent harm and support their well-being, and must never be used to exploit, endanger, or sexualise anyone under 18 years old. We report suspected child sexual abuse material (CSAM) and child endangerment to the competent national authorities and, where applicable, through the INHOPE network. You may not use eustella for:",[90,2995,2996,2999,3002,3005,3008,3011,3014,3017],{},[93,2997,2998],{},"child sexual abuse material (CSAM), whether or not any portion is AI-generated",[93,3000,3001],{},"grooming of minors",[93,3003,3004],{},"exposing minors to age-inappropriate content, including graphic self-harm, sexual, or violent material",[93,3006,3007],{},"promoting unhealthy dieting or exercise behaviour to minors",[93,3009,3010],{},"shaming or stigmatising the body type or appearance of minors",[93,3012,3013],{},"dangerous challenges directed at minors",[93,3015,3016],{},"sexual or violent roleplay involving characters under 18",[93,3018,3019],{},"facilitating minors' access to age-restricted goods, services, or activities",[26,3021,3023],{"id":3022},"empower-people",[15,3024,3025],{},"Empower people",[19,3027,3028],{},"People should be able to make informed decisions about their lives and communities. You may not use eustella to manipulate or deceive people, to interfere with the exercise of their fundamental rights, to exploit vulnerabilities, or to obstruct access to education or critical services. In particular, you may not use eustella for:",[90,3030,3031,3034,3037,3040],{},[93,3032,3033],{},"academic dishonesty",[93,3035,3036],{},"deceit, fraud, scams, spam, or impersonation",[93,3038,3039],{},"political campaigning, lobbying, foreign or domestic election interference, or voter demobilisation",[93,3041,3042,3043],{},"automation of high-stakes decisions in sensitive areas without meaningful human oversight, including in:\n",[90,3044,3045,3048,3051,3054,3057,3060,3063,3066,3069,3072,3075,3078],{},[93,3046,3047],{},"critical infrastructure",[93,3049,3050],{},"education",[93,3052,3053],{},"housing",[93,3055,3056],{},"employment",[93,3058,3059],{},"financial services and credit",[93,3061,3062],{},"insurance",[93,3064,3065],{},"legal proceedings",[93,3067,3068],{},"healthcare",[93,3070,3071],{},"essential government services",[93,3073,3074],{},"product safety",[93,3076,3077],{},"migration and asylum",[93,3079,3080],{},"law enforcement",[26,3082,3084],{"id":3083},"use-the-agent-responsibly",[15,3085,3086],{},"Use the agent responsibly",[19,3088,3089],{},"eustella can take actions on your behalf - sending messages, modifying files, interacting with connected services, and in the future performing transactions in the real world. This capability comes with responsibility. You may not use eustella's agentic features to:",[90,3091,3092,3095,3098,3101,3104,3107],{},[93,3093,3094],{},"perform actions you are not authorised to perform, or that exceed the permissions you have been granted by a third party",[93,3096,3097],{},"circumvent access controls, authentication mechanisms, or usage limits of any connected third-party service",[93,3099,3100],{},"initiate transactions, purchases, or financial commitments without your own explicit authorisation or in a manner designed to obscure what is being committed to",[93,3102,3103],{},"send communications (emails, messages, calendar invitations, or any other form of outreach) that impersonate another person, that are unsolicited bulk messages, or that are intended to harass, deceive, or defraud",[93,3105,3106],{},"automate interactions with third-party services in a way that violates those services' terms of use",[93,3108,3109],{},"use connected accounts or services to access, extract, or exfiltrate another person's data without their consent",[19,3111,3112],{},"You are responsible for all actions eustella takes on your behalf. Review the agent's proposed actions before confirming them, particularly for actions that are irreversible, financially consequential, or that affect other people. For more on how agentic features work and how to use them safely, see our Safety Guidelines.",[26,3114,3116],{"id":3115},"no-military-or-surveillance-use",[15,3117,3118],{},"No military or surveillance use",[19,3120,3121],{},"eustella is built in neutral Austria, independent by principle. eustella may not be used for:",[90,3123,3124,3127,3130,3133],{},[93,3125,3126],{},"military applications, including targeting, intelligence analysis, command and control, or autonomous weapons systems",[93,3128,3129],{},"mass surveillance, bulk data collection for monitoring populations, or tracking individuals on behalf of any state or non-state actor",[93,3131,3132],{},"national security or intelligence purposes without our prior written review and approval",[93,3134,3135],{},"law enforcement profiling, predictive policing, or criminal risk scoring",[26,3137,3139],{"id":3138},"respect-intellectual-property-and-transparency",[15,3140,3141],{},"Respect intellectual property and transparency",[19,3143,3144],{},"eustella generates AI content and can act in the real world on your behalf. You are responsible for ensuring that your use of Output does not infringe the rights of others. In particular:",[90,3146,3147,3150,3153],{},[93,3148,3149],{},"do not represent AI-generated Output as human-created when disclosure is required by law, by professional standards, or when the distinction materially affects the recipient",[93,3151,3152],{},"do not use eustella to generate content that infringes the copyrights, trademarks, or other intellectual property rights of others",[93,3154,3155],{},"do not use Output to develop AI models that compete with eustella",[26,3157,3159],{"id":3158},"report-misuse",[15,3160,3161],{},"Report misuse",[19,3163,3164,3165,3167],{},"If you encounter content or behaviour on eustella that violates these Usage Policies, please report it to ",[40,3166,1754],{"href":1753},". We take all reports seriously and will respond promptly.",[19,3169,197],{},{"title":199,"searchDepth":200,"depth":200,"links":3171},[3172],{"id":2870,"depth":200,"text":2873,"children":3173},[3174,3175,3176,3177,3178,3179,3180,3181],{"id":2911,"depth":205,"text":2914},{"id":2955,"depth":205,"text":2958},{"id":2987,"depth":205,"text":2990},{"id":3022,"depth":205,"text":3025},{"id":3083,"depth":205,"text":3086},{"id":3115,"depth":205,"text":3118},{"id":3138,"depth":205,"text":3141},{"id":3158,"depth":205,"text":3161},{},{"title":1846,"description":199},"services\u002Fusage-policy","6e1R3FK6l5LpJrkMWo1EHZ9lwZO8XzYAEKRJ7XDiJDY",1778193100971]